I didn't use the pool, the business center or the fitness center so I can't comment on that. The staff was very friendly, although the guy who checked us in was in training. The beds were awesome. It was the first great night's sleep we had had in over a week since we had been staying with family in the previous town. The room was very clean and inviting. It was too bad we had to check out so soon! The room was safe with inside halls and keyed access from certain doors.