Best Western hotels can never be described as charming. Perfectly acceptable would be far more accurate. Our room was small and dark, but quiet and clean. The bathroom was small (to be expected) but in good condition.

The hotel is on a quiet street on top of the West Cliff (it is about a 10 minute downtown.... down hill going and steeply uphill coming back). The beach is closer (one of the very few in England with sand), but requires a steep set of stairs.

Our room rate included breakfast, which was quite nice (Juice, cereal, cake, fruit and a selection of hot foods). We never left feeling hungry

Surprisingly for a hotel of this category, there was a gym and pool.. It was nice to be able to work-out and then go for a long swim.

If you don't have high expectations, this hotel will work well for you.

Nice, quiet location Excellent indoor and outdoor pools Superb breakfast Pleasant staff We were well looked after.

Two nights in this hotel made our vacation to the UK a success. The staff was friendly and went above and beyond their duties to make our stay pleasant. The food in the restaurant was fabulous and the common area off the lounge was the perfect place to relax after two consecutive day trips. Our room was on the third floor and had a nice balcony. It was the perfect place to slow down and relax.

Over our short stay, we experienced long waits for any type of service in the bar and restaurant, dirty crockery, cold drinks (ie cold coffee) and late opening of hotel facilities. Our experience was further compromised by a small bedroom, a dingy bathroom and room service that seemed intent on cleaning the room when it was most convenient to them, rather than the guest. At no time, did any of the staff ever apologise for the shortcomings in their service.