Big Disappointment in Naples
- October 21, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
We decided to go first class and booked a sea-view room at the Excelsior in Naples. Upon check-in, we asked for an upgrade and were cheerfully informed that we already had it! How wonderful!. Well, this hotel may be five-star, but the room we were given was certainly not. We were looking forward to having a beautiful room with one of those much talked about marble baths. What we got was a very small room (Room 415) that had not been redecorated in at least a decade. It was seriously in need of new furniture, paint and carpet. Upon checking-in and seeing the room, we immediately complained to the desk and requested a different room, but were informed that this was the only room available. We made it clear that we were not happy, but it didn't seem to matter to anyone at the desk. So, we were stuck. As for the bath, it was ugly, out-of-date, and if there is any marble, it must be under the mismatched tile. The lone window was almost impossible to open and look out of due to two sets of doors/windows and draperies that will not open wide enough to allow you to open the doors and then open the windows. I was afraid one was going to hit the other and break the glass so we finally gave up. In addition, the room was not clean. I found a clump of someone else's hair when I picked up my clothes from the bathroom floor, which was very disgusting. The Hotel cleaned the clothes in question without asking me, which was nice, but then tried to bill me for the cleaning (which I refused to pay). It was a comedy of errors that wasn't very funny. Recommendation - Stay Somewhere Else in Naples