When booking the room, I made a comment I was looking forward to the hot tub. I booked the room on the same day I stayed, directly with the hotel. When we arrived at the hotel, there was a sign saying the hot tub is out of order indefinitely. Then, the person at the reservation desk told us breakfast was served for $6.95/person(half price) for kids. On the hotel's website and a sign in the hotel's lobby, it says the packages come with a complimentary breakfast. When I asked about this, I was told they no longer do this, and I should read the fine print that says"packages are subject to change." It did not say that on the sign in the lobby, nor do I see it on the website. When we pointed out the sign to the desk clerk, she said "I guess we should take that sign down." The room was very drafty, you could feel a breeze under the heater. The floors were not clean(we moved a chair to put an air mattress), and it was filthy underneath. The pool water was greenish-yellow.

The people at check-in were friendly and helpful. The lobby area was nice with an adjacent sitting area with a fireplace and nice leather chairs/couch. The room was comfortable and clean. The closet doors were terribly cheap, very difficult to slide and kept falling off the tracks, this was the biggest negative of the stay. If you don't use the safe in the closet, remember to tell them to take the $1.50 per night off your bill. The bathroom was clean, bright, nice granite counter top, arc shower curtain for plenty of room in the shower, nice shower head, good water pressure. There is no ventilation fan which was a pain, but not a show stopper. Beds were comfortable, used my own pillow. Overall, the pool area was ok. The pebbled concrete floor hurts to walk on with no sandals, and the hot tub was out of order as it was being replaced. The water slide was nice, they even let you sit your child on your lap when going down. The water was warm and the pool had a 1.5 foot deep area that was great for my son and the other part 3.5 to 4.5 feet deep was great for my daughter. The free continental breakfast was excellent! The restaurant had a huge flat screen tv, a belgium waffle maker, toast your own bagels etc, scrambled eggs, juice, cereal, and cinamon rolls. ***As of March 1st, 2008 the breakfast is no longer free.*** We ordered pizza (thick crust) from the attached restaurant (Old Chicago) and were pleasantly surprised at how good it was.

We stayed here on a college visit - got a great price and the hotel was a nice surprise. It is conveniently located, the room was clean, the beds were comfortable and my 10 yr old son LOVED the game area and the pool. The pool isn't big by any means but the water slide can keep a kid occupied and happy for quite a while, the game room had enough to keep him happy and there was a ping pong table. pool table and a foosball table...what more can a 10 yr old want! The breakfast was a little above the standard free continental breakfast and we enjoyed it pool side.....overall for the money this is a great hotel for a one or two night stay in the area!

The pool could have been cleaner. Shower curtain was missing, and shower head had a hole behind the wall. Molding was peeling on the side of the ventilation system. You really didn't need a wristband, because they didn't know you from anyone else and there wasn't anyone there to man the pool. The phone system was awkward. You had to press line 1 or line 2 to make a call. How would you know that? You had to make a outside call to the restaurant inside the hotel. The breakfast was good. The front desk couldn't tell us how to get there and we were in Grand Rapids. Had to talk to 4 different people to get the correct directions.

Our first room was overlooking the indoor pool area, but the window wouldn't close all the way and the chlorine smell was unbearable. Our second room wasn't much better. First of all the bathroom door knob came apart, the phones wouldn't work, no light bulb in the lamp on the desk and beds are hard and uncomfortable. In there defense they did come up and fix everything except the bed of course, but before they rent a room they should at least make sure it is in working order.