Venice

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Royal San Marco Hotel

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  • SAN MARCO 848
     Venice, Italy 30124
    39 041 5287665
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4 out of 5
Avg. Member Rating
2
Reviews
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Not satisfied

  • May 25, 2009
  • Rated 2 of 5 by a traveler from Travelocity.com
The best thing about this hotel was the immediate location in relation to St. Mark's Square. The staff was very rude to us and did the absolute minimum to satisfy their paying customers. The room was very warm and we were treated as complainers. We were expected to stay in the warm room until the technician was available the next day to repair the A/C. We had to practically argue with management to move us. No iron or ironing board available even though the guest manual clearly stated "available upon request." The staff seemed inconvenienced when asked for simple extras such as cups and ice. The reception desk would not always answer our calls when trying to find out the check out time or ask for "wake-up" calls. We would never stay here again despite the location but we saw at least 20 other hotels in the vicinity.

best 3 stars in Venice

  • December 6, 2006
  • Rated 5 of 5 by a traveler from Travelocity.com
The Royal San Marco deserves at least another half star for location, staff attention and classy facilities, as described in the announcement. Moderate price for Venice, great buy, our favorite so far of several visits to the city.
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