we are from Houston Tx.
- June 16, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
overall it is ok, they don't speak Englich much there, they don't care and very lazy, call for
service from roon, respond very slow, food is not good quality, tried all, need to explain things,
cost me $51.oo for lunch by the pool side, 2 slices veg. cost me 6,300 their money, around $12.00, miscommunicated. Bar and live band is very nice, we enjoied a lot, service is good,
beautiful garden, nice and clean, the weekend we were there was slow, not more than 10
customers that I see around ( maybe all go out ??????????????), staffs are lazy anyway, maybe we don't speak their language, but I think they should please the customer, right??
ask for towels, bad commend.
Great Hotel -- but word of caution
- February 25, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I have stayed at this wonder hotel twice. The second stay was rather unpleasant, not because of the room or the food, but because a very large gathering of unruly young people had booked the on-premises convention center (the largest in San Jose), making quiet evenings in the hotel lobby impossible. This convention croud had also fully booked the main restaurant for all meals -- it was off limits to hotel gusets.
Before booking here, I recommend that you phone the reservation desk and make certain 1) that there are no large conventions booked during your stay and 2) that the main restaurant is open to hotel guests.
The restaurant: Excellent food and atmosphere. To save on meal expenses, order off the menu, do not go for the buffet. You will have to ask for a menu when you enter the restaurant -- if won't be offered.
I'll go back!
- November 21, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Warmly greeted at the front counter. Remember you are on CR time so things move a bit slower than in US. The Buffet was EXCELLENT...I ate there every night and was thrilled with the choice of food and ice cold beer. I felt comfortable and safe while walking through the beautiful gardens day and night. Wouldhighly recommend getting a room toward the back of the hotel by the pool front rooms face the highway. The Casino leaves a lot to be desired but it's safe and clean, except for the smoking allowed! The pool is well maintained and very clean. The food service is also great there. I have high standards and they were met at the Palacio.