Dreams Cancun Resort and Spa All-Inclusive Reviews and Photos (Cancun, Mexico)

Much More Than I Expected

Macomb County, Michigan

January 29, 2012

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Went to Dreams Riviera Cancun for a wedding. I saw the many, many wonderful reviews and decided to read only the bad ones. Since I had to go there anyway, I thought I would prepare myself properly. What we got was absolutely the exact opposite of ...Read more Went to Dreams Riviera Cancun for a wedding. I saw the many, many wonderful reviews and decided to read only the bad ones. Since I had to go there anyway, I thought I would prepare myself properly. What we got was absolutely the exact opposite of all the bad reviews.

I only had one meal that I would not rate as a 5. I would rate it as a 4 because my steak was medium and not medium rare. The food was awesome! Whether it was room service or one of the restaurants, I was never disappointed.

Our room was great too. The bed was comfortable and the amenities were perfect for the room. Since we only basically slept there, we didn't need any more than what was there. Every day there was a newsletter that informed you what was going on every day.

I have noticed that most of the bad reviews stem from guests who have skewed from the normal operating procedures of the resort. If you feel that you're above the rules or you paid to make your own rules, you'll be sorely mistaken. We had one freakin' awesome week by learning how to make the most of what the resort had to offer. We read every piece of literature they had about the resort, did our research before we got there and knew exactly what to do when we got there. It couldn't have gone any better!

Things to avoid:
Don't get suckered into the 'breakfast' unless you're REALLY serious about buying. It will be a waste of your time.

The bathroom by the pool bar. Unfortunately, there is only so much that can be done when operating a sanitation station below sea level. While they are super-clean, it does tend to smell like a penguinarium most of the time.

Things to remember:
Bring your tipping money. You're in Mexico! Everyone wants a tip! Find the staff members that are stationed at the pools, restaurants, etc and tip them well. You will NEVER be disappointed!!! Also, be sure to 'count' your tip money that you brought with you to the restaurants and make sure your waiter sees it. The level of service will increase ten-fold. If it doesn't, you don't have to tip.

Try going in the off-season. We basically had the resort to ourselves for the whole week. It was incredible. We left just as the spring breakers started coming in. Sooooo glad we left before they all got there!!

All in all, it was the best vacation I've had since my honeymoon. The staff was incredible and so nice! We are planning on taking the kids back over Thanksgiving. We loved every second of it!

Ben- Macomb, MI Close

Don't buy the Cuban Cigars.

A traveler

Travelocity.com

June 12, 2011

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Our vacation was good. Not great. But you always get what you pay for. I knew that at what I spent for myself, my wife, and toddler son I should not expect alot. I mean it's an all inclusive hotel. The oldest in Cancun actually ( I found out when I ...Read more

Facilities are dated, rooms need major renovations including bathrooms

A traveler

Travelocity.com

April 13, 2011

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Facilities are dated, rooms need major renovations including bathrooms. Nice pool but needs renovation. Food was good. Restaurants are average for an all inclusive hotel. People were friendly and always willing to help. Kid friendly place.

Nice place to stay. Good shows, food and the beach excellent.

A traveler

Travelocity.com

April 13, 2011

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Good place to stay, excellent food and nice service. All inclusive food and drinks all the time. They have the dolphins if you want to swim with them. The pictures are a little high on price but swimming with the dolphins is awesome...

It worked for me!

A traveler

Travelocity.com

April 13, 2011

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We stayed here March of 2010 and had a great trip. The hotel had a lot to offer. A short walk (3 min) to the fun (and crazy) downtown, but a peaceful hotel at a great spot. Being on the point, you have access to crashing oceans and two beaches. On ...Read more

The hotel was perfect, the staff attentive and very welcoming

A traveler

Travelocity.com

April 12, 2011

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The hotel staff was superb, the food was good, and accommodations were excellent. I would not hesitate on returning. The hotel was located at the end of the strip, which provided a very exclusive and private beach feeling.

Simply beautiful

A traveler

Travelocity.com

April 12, 2011

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We got off to a rocky start when upon arrival ,we find out that the hotel has overbooked and our room won't be available until the next day. The manager graciously upgraded us to a suite, to accomodate the inconvenience. The rooms are really out ...Read more

Great Experience

A traveler

Travelocity.com

April 12, 2011

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My family had a great time at the Dreams Hotel, food was good, staff was very friendly and the hotel was very clean. Would definitely recommend and stay again.

Awesome Trip!

A traveler

Travelocity.com

March 15, 2011

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We traveled with two children 4 and 6 had one of the best vacations ever! Food was great never had to make a reservation for any of the resteraunts. The entire staff was great our favoirte place to eat was the Oceana it was awesome! Rooms were ...Read more

Bait & Switch? You be the judge

by msthomas57

Midlothian, Texas

March 11, 2011

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Dreams Cancun came highly recommended by many websites as well as personal friends. Overall, the resort was everything we expected, right down to the great food. Here are the HIGH lights:Rooms are a bit dated (even in the tower) but they are clean ...Read more Dreams Cancun came highly recommended by many websites as well as personal friends. Overall, the resort was everything we expected, right down to the great food. Here are the HIGH lights:
Rooms are a bit dated (even in the tower) but they are clean and have a great "local" feel. Bathrooms were also clean and good for their size. Our room was ready when promised and check in was quick & easy in the tower lobby. The food is excellent, I was in heaven at World Cafe'. During our stay even restaurant across the street was included certain nights. It was tasty but I don't think I would have paid for it even with a 20% discount. Loved not having to wear wrist bands that some resorts tag you with! The service was good but no one really went over and beyond for us (and we are tippers).The pool and main beach are very small, with a larger beach on the tower side that is very far from the water. I am not a "chair saver" but this resort does nothing about those that do. There was one family that kept the same 4 chairs our whole stay!!
Now the LOW lights and what will dominate every memory about this trip:
On the 1st morning of our stay we had a note under our door stating they were seeking volunteers to move next door to the Hyatt. If we would give up our 3 remaining nights at Dreams and move, we would receive 6 free nights for a future stay. Before seriously considering the idea we went to find trying to find out details. We were told that the Hyatt was not part of the all inclusive and that would basically only sleep there, we were to still use Dreams for everything else. We were assured that we could use the additional nights any time in the next year. I specifically asked about blackout dates and were told NO BLACKOUT DATES. After deciding the compromise was worth it, we moved. While checking out we were told to come back after 7 pm to get the actually certificate, when we did, we were asked to sign a document with the offer. It clearly stated holidays were blacked out! To say that we were upset would be an understatement. We refused to sign it and were told to come back tomorrow and speak with the manager.
The next morning the front desk manager finally negotiated an amendment to the original offer. It still doesn't state to be used any time but she tried to assure us that our reservations will be accepted any time but that remains to be seen. When we checking into the Hyatt, we were told that this arrangement is standard practice between the 2 hotels, unlike the "unusual occurrence" we thought had happened. It didn't take long in our new room to feel like we were being picked for every nickel and dime we had. There was a charge to use the in room coffee pot, $7!!! We went to the convenience store, stocked up and vowed they would not get an extra dime out of us. It could have been a little easier to take if we hadn't had to pay an additional $20 a night for an ocean view! This on top of the upgraded tower room we were already paying for (that Dreams was now getting paid 2 times for!)
Now that I am home and reading all these reviews from the same time I was there that were staying at Dreams on the Apple program, I am even more concerned the over booking was not an accident. I hope we are wrong, but if it quacks like a duck.... We plan to try to use the certificate to hopefully enjoy the vacation we had planned this time but I am not getting my hopes up. If my 'DREAM" comes true and it works, I hope to have a much better memory of this resort. Until then, beware and ask lots of questions!
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Dreams Cancun Resort and Spa All-Inclusive

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User Reviews

Much More Than I Expected

Don't buy the Cuban Cigars.

Facilities are dated, rooms need major renovations including bathrooms

Nice place to stay. Good shows, food and the beach excellent.

It worked for me!

The hotel was perfect, the staff attentive and very welcoming

Simply beautiful

Great Experience

Awesome Trip!

Bait & Switch? You be the judge

Compare Rates Across Websites

Dreams Cancun Resort and Spa All-Inclusive

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Avg. User Rating:

User Reviews

Much More Than I Expected

Don't buy the Cuban Cigars.

Facilities are dated, rooms need major renovations including bathrooms

Nice place to stay. Good shows, food and the beach excellent.

It worked for me!

The hotel was perfect, the staff attentive and very welcoming

Simply beautiful

Great Experience

Awesome Trip!

Bait & Switch? You be the judge

Compare Rates Across Websites