This was the worst vacation we have ever been on. We had a prepaid package for 5 nights, and left after the first night. We had paid for a "junior suite, king bed, ocean view", we got what they had available = none of the above. So we figured we'd make the best of it, and went to "sleep". I have never stayed in a place with such poor sound insulation. We could hear complete conversations and TV from all the rooms around us, gas powered golf carts outside. First we tried to turn the fan as high as it would go to drown out some of that, which helped, but the toilets seem to use some kind of power flush technology which was unbelievably loud, and people who had been out drinking were coming back to their rooms until about 3-4 AM. We finally got to sleep by about 4 AM. We spoke to the desk clerk several times, but he would just refer us to the manager. There was a long line of people with similar complaints talking to him, so we got in line and listened = he had no interest in helping anyone ahead of us, or us. We tried to call online travel website, but had no cell service, and the hotel charges for all calls - even local, 800, and calling card calls. The other big problem was the constant, unrelenting sales pitches to go to their time share presentation. We told them we were not interested several times, but they would not stop. When we checked out after the first night, the front desk declined to credit us for the remaining 3 prepaid nights. No one even asked if there was a problem - I got the sense that this happens alot.

Best Things Nearby:
There is nothing nearby. You must take a taxi or shuttle to get to town or another resort. The beach is unusable and is patrolled by local police

Best Things About the Resort:
the pool

Resort Experience:
From the outside the facility is lovely. Beautiful landscaping, architecture, waterfalls. Every room has a view of the ocean. However, due to the steep, winding switchbacks you are dependent upon a bell boy to drive you in a golf cart anywhere you need to go in the resort. It's very inconvenient and time consuming waiting for them to pick you up. The customer service was terrible.

The time share sales pitch was HORRENDOUS. We were demeaned, insulted, made to feel guilty for not buying, and lied to. We were kept captive for 3 hours and the salesman would not leave us alone.

Our first room was a lovely 2 bedroom suite, however there was a slow leak in the ceiling which caused the suite to be more humid inside than it was outside. On our final nite we were moved into a $275 "hotel" room which was way overpriced and completely unacceptable. The room was not clean when we checked in. (There was food on the floor, ants on the floor and in the bathroom, and there were dirty/bloody tissues on the loungechair.) We had no towels and after 2 calls for towels we never received any. The key code was changed on the room without notifying us and we could not get in the room. We were told we would get new keys and we never did. We had to hunt down a maid to open the door (which she did even though we never showed her any identification!!) The "manager" would not assist us with a reduction in the cost of the room despite all of the above problems and issues.

• Unit Type: 2 Bedroom
• Activities: Fair
• Amenities: Fair
• Unit Satisfaction: Poor
• Family Friendliness: Fair
• Service: Poor

Although the buildings and location are beautiful, this is a timeshare facility with emphasis on sell sell sell. The Pacific waters infront of the hotel is too dangerous to swim, with significant riptides. The hotel buses you to the other side of Baha to a sister hotel so you can swim (sometimes the buses are full and you have to wait an hour for the next one).

Its a beautiful resort on the outside, but on the inside you can hear everyone around you, accept when you are listening to the the extra large golf-carts carrying people back and forth 24 hours a day. The time-share people are relentless and the staff was not helpful at all. We explained we were on a romantic trip and they gave us two beds, when we asked to change to a king size they said maybe in a couple of nights! We left and fly home the next day.

Best Things Nearby:
The resort is somewhat isolated but has a wonderful primary pool as well as another smaller pool, a hot tub, a deli, and a full service restaurant.

Best Things About the Resort:
It's brand new! Construction is ongoing and more units are being added.

Resort Experience:
We arrived about 3pm and our unit wasn't quite ready so they directed us to the "hospitality" table for our welcome packet. We were invited to join them for a sales (they didn't use the "s" word) tour and we declined. Then the pressure began to build . . . they finally got the message! I made the mistake of mentioning that my sister and her husband would be joining us when their flight arrived, and we adjourned to the bar for refreshments until our condo was ready. When my sister arrived and we finally met, she informed me that the "hostess" told her that I wanted her to sign up for the tour so we could get a discount on fishing; in fact, she told her I insisted that she sign up for the tour! NOT FAIR, Sunset Beach!! I would NEVER make plans for someone else! We cancelled the tour but it left a very bad taste! I understand the sales game, and lying has never induced me to buying timeshare. There is a huge difference between agressive and pushy!

Our condo was huge and even though it was only a one-bedroom unit, there was plenty of room. The bedroom had two double-beds, a full bath, a sitting room, and a patio. We've stayed at many resorts in Cabo, and this was the most comfortable bed I've had yet! The kitchen was well-furnished and the living-room, dining-room combination also had an adjoining patio. The couch was a sleep sofa and my sister said it was very comfortable. Most surprising of all, I was delighted to find the unit contained a second full bath off the entry hall! How often do you find 2 full baths in a 1BR condo? With more than one couple occupying the unit, this was very much appreciated! WAY TO GO, SUNSET BEACH!

The resort staff was very friendly and accommodating. They had games and pool activities, and we enjoyed the resort.

Our only objection was the remoteness of the location and the extra expense incurred to get to town. Figure $50 a day for taxi fare if you go to town twice, once to the Marina for fishing and again in the evening for dinner.

• Unit Type: 1 Bedroom
• Activities: Excellent
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Excellent
• Service: Excellent