Everything at the hotel is amazing. The location is great because it's not far from the fun but you don't have to worry about all the party people when you're trying to sleep. The beach was great and breath taking. The shower kept having pressure and temperature issues. But other than that we didn't have any problems. House keeping brings you free bottled water in the morning. Food and drink at the hotel were very expensive, $4-5 per beer. I would go again in a heartbeat.

My husband and I visited this hotel after researching several other resorts on-line. We didn't know what to expect, but felt very good about our decision after arriving. The hotel staff was extremely pleasant, most everyone spoke English very well. The rooms were very clean and decorated nicely. I felt very secure here as the beach is almost very secluded, and private with it's own security. The actual hotel is older, but we were automatically upgraded upon arrival to one of the newer villas overlooking the beach. Although the flags were red for most of our visit, the lifeguard was very attentive to those of us who decided to swim anyway! The property, pools, and resteraunts were very romantic, and well-kept. I would recommend dining in the Blue Bayou as it was reasonably priced. The Buffets and other resteraunts could be slightly expensive, but quality of food was good. Resort is located RIGHT in front of a convenient bus stop and shops and resteraunts are in a comfortable walking distance. Would highly recommend staying here!

I reserved a beach front room at the Hyatt Cancun Caribe resort, after arriving I went to the room and discovered none of the lights worked except for 2 of them, the ceiling fan did not work and I couldn?t get any hot water. I complained to the front desk and asked for a regular room in the main building which is a lower rate, the employee was very helpful who I had spoken to, she contacted the night manager and explained my complaint and request for a different room. Well the night manager said I could change rooms but I would need to sign a form that says I will continue to pay the higher room rate for the beach front room for the rest of my stay. I thought that was very a disrespectful and an unprofessional way to treat a costumer when the hotel was at fault, so I left the next morning and stayed at the Hilton for the remainder of my stay. The Hilton was great! I can?t think of anything bad about my stay there. The Hyatt really needs to invest in repair and the upkeep of their property.

Hotel staff was always very friendly and helpful. Very clean rooms. Wonderful pools. As with most nice hotels, it was expensive to get anything to eat or drink at the hotel, $3.50 for a cup of coffee, $16.00 for a hamburger, therefore usually went outside the hotel to eat and drink.

Hotel was very clean inside and out,staff very helpfull, I really cant say anything bad about this place,and the ocean is just fabulous