Disappointed!
- November 10, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Check in was lengthy, missed the "guest services" hrs of operation time(close @ 5pm). Couldn't make dinner reservations before arrival/ tried the next am , was told that have to book 2 days in advance. Our preference was closed for the 2 days, so made res. @ 2nd choice. Looked in that evening several times, saw several vacant tables. Explained this to a manager the following am & voiced my disappointment, she was going to send me up a bottle of compensatory Appleton---it never arrived! Buffet food was "alright", nothing exemplary. 1 slide was closed/ other was ok, by my sons standards. Children's game room had 2 games operable & 1 beat-up pool table(not what they advertise). Casino ad says 80 machines---only had 16, & 4 of them were down. Area near the piano bar/elevator area did have a musty smell, prob due to ventillation/humidity in that area. Room was clean, ocean view(north tower) overlooking Ochii and Turtle Beach area. 1 hot tub working. Wife & daughter went to the spa---enjoyed it. Son & I went to Sandals golf course,$$$ for 9 holes(had to have a caddy/clubs)--enjoyed tho--very helpful & pleasant staff--nice course. All-in-all, not too bad, considering it was the off season(early Nov--'08). Drinks weren't watered down/ price--ok/ staff was very pleasant (mostly). Out of 5 stars----I'd give a 2 1/2. Would i stay there again---a resounding NO! Will be staying back @ a condo we usually stay at(couldn't this time because of last minute travel). We go to Ochii 2x a yr---love the area. Oh!, if you rent a car---be sure to have every little scratch & dent noted on the inspection report/ usually have no probs in this area---but a small time consuming 1 this trip.
vacations best
- July 3, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
my vacation to Sunset Jamaica grand was awesome I was treated like royalty from the time i got off the bus. the food was delicious, the staff was excellent and they worked around the clock to keep the hotel clean. the grande is a place i like to call home and i will return as soon as i can i couldn't ask for a better vacation