- Sakura
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 10
- Reviews
-
26
- Photos
The best Hotel in Madrid
- April 29, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I was here for 4 days on a short business trip with my daughter. From the reception to the concierge, everything was perfect. The neighborhood is the best in the city. You are within walking distance to everything. We were treated like we were important. The buffet was fabulous and the setting couldn't be more beautiful. The beds are so comfortable, the bathrooms are spacious. I would never stay anywhere else in Madrid. (if you are a SPG they will typically upgrade your room)
Terrible
- April 14, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
This place can't get the BASICS right:
- Internet access is sporadic; down one minute, up the next.
- The shower is similarly sporadic; scalding hot to luke warm, no matter what setting you put it on.
- One room service respondent wasn't familiar with the existence of items on the menu (like blueberry pancakes).
It's thievery that they would even charge 1/5th of what they currently do for these rooms. Room service items are insanely overpriced; as in at least twice of what is normally exaggerated.
Plus the hotel is extremely dated; as in nothing updated for decades (read carpet, furniture, TV set, lamps, telephone).
The Westin Palace Madrid
- January 17, 2008
- Rated 5 of 5 by
iverge from Toronto, Ontario
Beautiful hotel frequented by many celebrities. In fact during my stay Penelope Cruz was staying there. I had a beautiful large one bedroom suite with two bathrooms, a walk-in closet and a huge living area. Stunning. Luxurious Molton Brown products well stocked in the bathrooms. Breakfast was in a beautiful auditorium with a stained glass dome roof. Location is great and in walking distance to many attractions and restaurants.
From journal Summer Madrid 2007
Pure elegance
- October 19, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is sublime.
Regarding location, the Palace is in the most interesting part of town, across from the Prado and near the other major museums, the "downtown" part of Madrid is an easy walk away, the city's parks are an easy walk in the other direction, and the hotel borders on the old part of the city, which include the best restaurants, shops and clubs.
During our stay the hotel hosted a visiting American NBA team who were playing one evening on their tour entitled NBA Europe. Despite the potential for disruption typically caused by the press, PR types, and sports groupies who are always present at such spectacles, the hotel staff was able to control the entourage and maintain a serene sense of calm the entire time.
I would strongly recommend the Westin Palace to any business or tourist visitor to Madrid, and would definitely stay again.
Amazing hotel!!!
- September 7, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
The Palace Madrid is beautiful and the location is perfect! We got a great deal in this 5-star hotel. Would definitely go back!!!