- kimca
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 99
- Reviews
-
21
- Photos
Would Stay Again
- February 10, 2009
- Rated 4 of 5 by
Ilovecabo40 from rockford, Michigan
We chose this hotel because of the location. It is walking distance to town but a little furthur than a couple blocks. The hotel was clean and the staff was friendly. As soon as you check in you will get the "free breakfast" with presentation so be prepared. You can negotiate anything that you want. If you do go and get the 1/2 price off events, you have to purchase the events where you did the presentation. We did go to Sunset Beach (which was beautiful) but had to go back there to purchase our excursions however, it was worth it to get 1/2 off. The staff was friendly and the service was great. Sophie was one of the activites staff and she was awesome. I would stay there again. The only negative was the spa. Besides the regular charges, there is a 10% tax and a 12% service fee. Ouch!
Worth every penny
- February 9, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I stayed 7 nights in the presidential suite..what a wonderful place. The best part is probably the location. a simple walk down the beach and you can visit the mango deck or the office, to local resturant/bars. i never found the need to take a cab anywhere! ok so the vendors are a little hassle, but who cares! thats part of the mexico experience! awesome time...im goin back for spring break...see u there!!!
Below average
- December 31, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
The hotel itself was fine, but perhaps it's best feature is it's proximity to town. After the first day, we left the property at every opportunity. The food is below average and expensive, the staff is friendly but incredibly slow, and the rooms were likely nice at one time, but have not been well maintained.
While this certainly is not a miserable experience, I certainly would not come back to this property and would probably avoid the Pueblo Bonito brand altogether.
If you go on a time-share tour of one of the sister properties, expect a tough time. We became friends with several couples by overhearing each others complaints and commiserating with them. Our 90 minute door-to-door tour took over three hours, despite repeatedly telling our "guide" Jeff (I didn't get his last name, but he is Canadian) that he was running late and ruining the activities we had planned for that day. Complaints to X (who arranges the tours) and X (the front desk manager) fell on deaf ears and they would not allow us to speak to anyone in authority.
A few tips if you do stay here:
- Any charges you ring up on your room will be converted from pesos to US$ "for you" at a terrible exchange rate (12:1, even though the official rate is 13.5:1).
- Discounts on massages and spa treatments are worthless. You will receive a standard offer of a $100 spa visit for $30. The trick is that the services that cost $100 at their spa cost less than $30 at other spas.
Great Hotel
- December 29, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This was a great hotel and I would stay there again. Much nicer than the pictures, great food, the staff couldn't have been nicer, or more helpful. The rooms were clean and comfortable, the views, spectacular. The location perfect, a 10 min, walk into downtown and the marina. I would recommend this hotel to any one traveling there.
Great Hotel
- September 30, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel was great. I can't say enough about the location -- it is within walking distance of town and the marina. I didn't take a taxi the whole time I was there. I've stayed further from town on past trips and know its a pain (and expensive!) to take taxis all the time. The hotel was clean and the staff was friendly. The service for drinks by the pool was quick, and they had happy hour twice a day where you got 2 for 1 drinks. They also have a little deli place right at the hotel where you can buy snacks and water--that came in very handy. I didn't eat at any of the hotel restaurants, so I can comment on those. I got a massage at the spa, and it was a very relaxing atmosphere, and my massage was great. The only complaint I have is that the first day they tried about 5 times in an hour to get us to go to the timeshare presentation. Although, to be fair, we might have considered going if we were there longer (we didn't want to waste one whole morning doing it though.) There were vendors on the beach right outside the hotel, but when we told them no they left us alone. Overall the good definitely outweighed the bad, and I recommend this hotel to anyone.