Holiday Inn Express Cancun
- 3 out of 5
- Avg. Member Rating
- 10
- Reviews
the bad very bad stay was reservations dept fault
- March 28, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
Well they gave us a room for the night for our problems so we could talk to the manager. When we talked to the manager she said someone should have called me either from reservations or from the hotel saying the card number they had was inactive. They had all my contact information and if they would have called or writing or emailed we could have made proper arrangements but since I thought all was well. So when we finally talked we had to end up calling my friends father and embarrrasing us to ask him to loan us the money do you know how much stuff we had to deal with because of that. The people at the hotel were great but those that make sure the money was there made our overall experience horrible.
decent hotel for short stay
- March 26, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
we stayed at this hotel for one night prior to checking into our condo for the week. It was clean and spacious and met our needs for a short time. They provided a substantial buffet breakfast beside the pool and the food was very good. The location left a little to be desired - the concierge told us that downtown was a 15 minute walk but after walking for a half hour along the highway we finally caught the bus for the rest of the way, and we took a cab back. The location would be terrific if you wanted to be out of the way and spend time at a decent hotel on a nice property in a somewhat secluded neighborhood. All in all it was a good value for the price and we would go again for a short stay.
reservations is not good
- March 26, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
I reserved a room through your website and selected the pay in full option and used my debit card. I called them twice once in January when I reserved the room, and once a month later. and the last time I asked them to make sure that the bill was paid in full because I recieved a confirmation email from the website saying it was paid in full. I have the email from that even still were I had the rep. send me an email stating just that. I also recieved 2 more confimation emails from your website said that I paid in full and I can not get a refund for the room and I still have those. I have 4 emails stating that i paid my account in full. Well we were satisfied that our room was reserved and paid for because we even recieved an email the day before we left. So we left for mexico and arrived there on the 8th of march 2009 and went to check in and they told me the room has not been paid for. well i then got on the laptop and pulled up the emails the guy at the counter didnt understand why you would send me an email when the debit declined since they waitied to charge it untill a cpl weeks before my stay and i had my card stolen like 3 weeks before my stay and switched my card. we all withdrew all but our spending money on our accounts before we left for safety concerns. Well they gave us a room for the night for our problems so we could talk to the manager. When we talked to the manager she said someone should have called me either from reservations or from the hotel saying
I read reviews before I chose my hotel. I hope you read this and choose this one.
- July 29, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
If you want a hotel that is fancy and all about being a posh resort, this is not the place for you. If you are looking for a clean hotel with a friendly staff, great pool and excellent breakfast this is the place for you. The location was okay not exactly what I had hoped for but the hotel made up for that with a very nice staff that was always ready to answer questions. Taxis are readily available out front to take you where you need to go. This hotel is CLEAN! Very impressed with that! Nice balconies overlooking the pool. Only thing is NO Elevator. I read reviews before I chose my hotel. I hope you read this and choose this one. I felt very safe and enjoyed the surrounding neighborhood. Overall great place.
Family trip
- March 13, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We stayed at the Holiday Inn Express this spring on our family trip to Cancun. We had two rooms for 5 nights. The price was very reasonable for Cancun. The hotel offers a free breakfast that was very good. The only real complaint I had was that the time that we were there the gift shop - which hours were posted as 7:30 am to 11 pm - was open only twice - once when we first arrived and once when we left. This was a problem because there were no vending machiens and it was the only place to get a drink or a snack - otherwise we had to walk down the street. Apparently it was a staffing situation and not common place. It's location is in a very quiet residential sort of area - not really near the bars or shopping - but they are only about a 3 to 5 minute drive away - definitly not within walking distance. The rooms were nice, however they weren't very though with the cleaning - but we spoke with our housekeeper about it and the problem was fixed. The staff is alright - not overtly friendly - but none in Cancun are. They don't speak alot of english - so be sure to brush up on your spanish. The business center was efficent. One big plus was that we had lots of hot water with good pressure - which can be hard to come by when in this area. Overall it's a good space to stay as a base camp if your doing alot of touring as we were - if you're just looking to spa or spend time on the beach I would not reccomend it