- 3 out of 5
- Avg. Member Rating
- 29
- Reviews
Not worth it
- August 23, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
We stayed at Krystal for our honeymoon in July. The resort is undergoing major renovations. There is only 1 restaurant open for breakfast and lunch, which has a limited, bland menu. The same place was open for dinner, or you could choose other restaurants for a charge. The beach is very small and very rocky - you will want shoes to enter the water. There was a lot of construction noise and there was a crane swinging over the pool. The waterfalls and pool bar are not operable. The a/c in the room barely worked and the room was too warm. There was no door or curtain in the shower, so the bathroom was very wet after showering. The bed was rock hard, not good for a honeymoon. They were not reallly set up to be all-inclusive and you were constantly having to sign receipts - this made going to the bar or getting snacks a hassel. We were very disapointed in our honeymoon experience and would not recomend Krystal.
Totally Satisfied
- June 30, 2008
- Rated 4 of 5 by
Wizeazzgurl from Union, New Jersey
Let me start off by saying how friendly the staff was, bartender, concierge, bell boy, front desk. In fact these were the only friendly people in the entire city of Cancun, I guess because I was a guest, who knows.
Room and view was amazing.
Con: When taking a shower there was a leak on the top of our heads thru the ceiling. Cabana was an additional charge.
http://www.krystalcancun.com/
Just leave the plunger!
- May 2, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Forgot to leave a tip for the maid one day and we only got one towel for 4. Left a tip the following day and we got 4 + 2 extra ones. The bathtub was old, w/ cracked tiles being patched rather than replaced. The drain emits an odor that we had to keep the door shut all the time. Toilet got clogged 3x during the 5 day stay. Called front desk and then again to remind of the problem. 'should have just ask to leave the plunger the 1st time. Had to use lobby toilet and yet 3 of the 6 toilets were also clogged. If you don't have all-inclusive, stay way from the dinner buffet! For $20, you'll get one decent dish. Desserts? A grocery-made cake would taste divine. Otherwise, the place was clean and staff courteous.
construction and rude staff
- April 21, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
The room was ok with the exception of the fact that there was sawing and hammering outside the window of it early every morning. The front desk staff were not very helpful in getting our room changed when I complained about it. It sure is a good thing for the wonderful travel agency Guarantee! When I called that I got to be on hold for a long time, then I got to speak to two people who had the wonderful solution of telling me to check out to the hotel and then go find my own hotel for the rest of my trip. My advice, go to Cancun but don't stay at the Krystal. I'd leave the Gnome behind too, he's no more helpful than the Krystal staff.
Overpriced for the Quality
- March 6, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
I will neeevvveeerrr stay at this hotel again and I will not recommend it to anyone, not even my worse enemy. First of all I requested an oceanview room and upon arrival they didn't have any ocean view rooms available and I had to stay in a room with a street view. Second...The room they gave me had a bed that was a sofa bed. I'm 5'11 and my feet were hanging at least 3 inches over the edge of the bed, not to mention that the mattress was so hard I probably would have came out better sleeping on the floor. Third...the walls are so paper thin that you can hear the people in the next room having normal conversations. Not to mention if their televisions are turned up you will never get any rest. When the person directly above our room took a shower or flushed the toilet, we thought the water was coming straight into our room. I think I went during the wrong time because a lot of young spring breakers were there and I wanted to relax, not make constant complaints about the people next door playing their music up loud all times of the night. The "beach" area of the hotel was okay, although it is not situated directly on the beach. I had all inclusive and I don't have any complaints about that. Especially since there is no stove in this "resort" room. The resort is situated in good place, surrounded by restaurants, shopping and clubs.