NH Krystal Cancun Reviews and Photos (Cancun, Mexico)

Sat away from their time share scam

Marbella, Andalusia, Spain

March 31, 2012

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I stayed in the new hotel which was nice I have to say. annoying was the fact that the card continually failed.They will try selling you a "Vacation Club" package which is just a time share. If you look at the time shares you can buy them for 500 ...Read more

Stay anywhere but here!

by timjen118

Dallas, Texas

July 26, 2011

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As members of Krystal Cancun, we were given a room in the oldest part of the hotel. We were in Tower A on the sixth floor. There is no balcony and the window had to be forced open (which they did fix after we complained) The room was dirty when we ...Read more As members of Krystal Cancun, we were given a room in the oldest part of the hotel. We were in Tower A on the sixth floor. There is no balcony and the window had to be forced open (which they did fix after we complained) The room was dirty when we arrived. The floor was gritty with sand, the shower door was covered in soap scum, there was a strong mildew odor and stains on the sheets. The room in general is in desperate need of renovation. The walls are chipped and stained, the mirrors are scratched, and the furniture is all worn and faded. There is a coffee pot, blender, microwave and small refrigerator in the room, but they will not provide any coffee or bottled water. So it apparently is just for decoration.
We purchased the all inclusive package, which is an additional cost above the normal hotel fees. The staff here seems horribly confused as to what is included and what is not included. You would get a different answer depending upon who you asked. We had to physically take the paper and show the staff that what we were requesting was indeed included in the package. Customer service in non-existent. If you decide that you want a soda pop during breakfast, you cannot have it because the bar does not open until 11:00am, and they apparently do not have access to soda pop if the bar isn’t open. The mindset here at Krystal is that you are here at their convenience and unless you are a potential timeshare buyer, you are a bother to them.
Krystal boasts of having three bars, which they do. What they don’t tell you is that two of the bars are only open until 5pm and the main lobby bar is only open until 11pm and it only has one bartender working. It is common to have customers waiting at least 20 minutes to get a drink. The bartender who was working there was Luis, and in all fairness he was truly busting his butt and doing the best that one man could do.
Overall, I don’t think that we could have been more disappointed with our stay at Krystal, and we plan to never come back here. Don’t waste your time or money at Krystal.
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DO NOT STAY HERE I REPEAT DO NOT STAY HERE!!!!!!!!!!

by BDB11

New York, New York

June 2, 2011

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I’m not sure where to start with this one, because this was really unbelievable. I have never experienced such bad customer service. I have been to Mexico before, to San Lucas, Cabo actually and had a wonderful experience so naturally, I was ...Read more I’m not sure where to start with this one, because this was really unbelievable. I have never experienced such bad customer service. I have been to Mexico before, to San Lucas, Cabo actually and had a wonderful experience so naturally, I was expecting the same outstanding customer service, and stay. We arrived to the hotel and checked in. It was supposed to be two guests staying in a DOUBLE CLUB room, not a couple. I booked DIRECTLY with the hotel. We arrived and they told us that we only have 1 bed in our room. We were furious about that. IRATE!! We didn’t get what we paid for! On top of that, we were expecting a "private check in," which is suppose to come with the club rooms. There were other guests complaining about the situation too. Four guys with one king bed, Three Women with one king bed. It was just one big ghetto mess. Nobody got what they had booked!! I suggested to them that if you can’t give us what we booked, how can you accommodate us? They said nothing! They did not care about the hotel’s reputation! The guy Victor was extremely rude. He said go to another hotel! How rude of these people. What they do is illegal. You book something and you get something else. I can understand if we booked thru a third party and the reservation got messed up but we booked DIRECTLY WITH THEM! After disputing for 4 hours we had no choice but to take the so called "club room" with ONE bed. We were finally sent to the "private club room check in" and Patricia could not even assist us. She was another bold face liar. She told us that we could use the minibar in the room. Next thing you know when we check out, we have a BILL!!
We finally get to our room. I must say the view was amazing though. The elevators are super slow. Room Service, we probably called in 20 times and let it ring forever. They just don’t pick up! The pool was nice and clean at first but by night time, there’s cups and everything floating around. The food was blah, nothing spectacular. The drinks were watered down. This place is really like a Motel 6, I could not believe anything was "luxurious" about this place. The shower head had no pressure. They do not give you any wash cloths. The pool lobby by the elevator had garbage all around. There was no wifi, which was supposed to be included with the "all inclusive." They claim it was down. Really? for 5 days straight! On top of that we all got sick! Coughing, Sore Throat, Bloody Mucus, we went to the doctor and they said that it could be that the hotel AC vents were not clean. That’s how we got our viral infection. I relied on tripadvisior to book this hotel. At first, all the reviews were positive and we were looking forward to this trip. This hotel really makes me never want to go to Cancun if this is what I’m supposed to expect – the wrong room, germs everywhere and a viral infection. DO NOT STAY HERE! I repeat DO NOT STAY HERE! Even if its $1 a night. This is coming from a person who prides themselves at staying at luxurious places! The staff is rude and unfriendly, ungrateful. When we finally received our food from room service, of course we were going to tip the man; he already has his hands out! Like dude WAIT! Also, be careful at night, there are a bunch of trannies parading in front of the hotel. YES TRANNIES! On top of that, little kids harassing you to buy bracelets. Why would you want to go through that EVERY NIGHT! Close

Krystal is a Scam

by denisem242

Karns City, Pennsylvania

May 23, 2011

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The Krystal Hotel will offer you a free ride if you buy into their vacation club. They even promise you that one of the outside companies they deal with will sell weeks for you to cover the cost of the vacation club. Whatever you do, dont believe ...Read more

Just Say No

by jo112

Snohomish, Washington

March 15, 2011

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I visited the Krystal in November 2011 and had a very bad experience. First of all the rooms are OK if you go to the new tower but if they put you in the old tower they are very small and outdated. The food is plentiful for an all inclusive ...Read more I visited the Krystal in November 2011 and had a very bad experience. First of all the rooms are OK if you go to the new tower but if they put you in the old tower they are very small and outdated. The food is plentiful for an all inclusive package but definately not very good. The only good thing I can say about this hotel is that the beach and pool are nice.
The service also leaves something to be desired. We had several problems with our room and waited hours for someone to fix it. Then three nights in a row we came back to our rooms after a day spent outside and found that our room card keys did not work. Every time they fixed them and sent us on our way but the next day the problem returned.

The worst thing about this hotel is the time share salespeople. It's fairly standard to attend these presentations in order to get discounted tours, etc. and it is expected that the salespeople will embelish and exagerate their package but this is the first time that I have ever had one look me in the eye and lie about everything. They started out trying to sell timeshare and when that didn't work they made up a vacation club package that guaranteed the weeks you bought would be rented out to tourists attending their presentation and the maintenance fees would be written off as marketing expense. Supposedly they were doing this to raise money for remodeling their old tower wihtout borrowing from the banks at high interest rates. You could then use their vacation club which allowed you to rent weeks from RCI at $399 per week and do away with the hassle of timeshare trading.

If that wasn't enough to convince you they threw in an annuity which would guarantee that you got back your original invstment at the end of your 25 year contract. (They supposedly funded 5.75% of your purchase price to fund it) They gave out paperwork for each of these things but unfortunately they didn't fund any of them as they said they had. What you end up with is a very expensive timeshare package that is nothing like the program you were sold.

Beware, these are the slickest salespeople I have ever seen and based on the complaints I have seen on line they have been successful in selling these to a lot of unhappy people.

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A Great Experience

A traveler

Travelocity.com

February 13, 2011

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Even though the exterior seems less attractive than most hotels, the rooms were comfortable and we had a great view of the ocean. The staff was very friendly and helpful. Pools were clean and the food wasn't all that bad. If you can get your mind ...Read more

Overall a good hotel!

A traveler

Travelocity.com

February 7, 2011

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The hotel was very clean and nice. But we stayed in the new edition, and the room was really pretty. Our view was amazing and the beach was very nice. You have to go out early to get a lawn chair if you want one because they go fast! They didnt like ...Read more

This hotel was very nice, friendly, just overall excellent!!

A traveler

Travelocity.com

February 5, 2011

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I really enjoyed our visit to the Krystal. The service was excellent,

Hotel was in an excellent location

A traveler

Travelocity.com

February 3, 2011

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Long walk to the room, was charge $10.00 a day for parking. Other than that, everything was good.

Last minute vacation and this "worked" for us...

A traveler

Travelocity.com

February 3, 2011

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My girlfriend and I were looking for a last minute beach vacation that was a short flight from the mid-west, was cheap to affordable, and had a hotel that was on the beach. Since there was nothing farther out in the Caribbean we choose Cancun. Out ...Read more

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NH Krystal Cancun

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User Reviews

Sat away from their time share scam

Stay anywhere but here!

DO NOT STAY HERE I REPEAT DO NOT STAY HERE!!!!!!!!!!

Krystal is a Scam

Just Say No

A Great Experience

Overall a good hotel!

This hotel was very nice, friendly, just overall excellent!!

Hotel was in an excellent location

Last minute vacation and this "worked" for us...

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NH Krystal Cancun

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Avg. User Rating:

User Reviews

Sat away from their time share scam

Stay anywhere but here!

DO NOT STAY HERE I REPEAT DO NOT STAY HERE!!!!!!!!!!

Krystal is a Scam

Just Say No

A Great Experience

Overall a good hotel!

This hotel was very nice, friendly, just overall excellent!!

Hotel was in an excellent location

Last minute vacation and this "worked" for us...

Compare Rates Across Websites