- 3 out of 5
- Avg. Member Rating
- 29
- Reviews
Appalling Hotel
- April 9, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
This Hotel has no beach and my girlfriend got food sickness after eating there. The hotel seems to be eternally under renovation. There are many alternatives in Cancun, do yourself a favor and choose another resort. Also, be very cautious of the timeshare sharks at this hotel they are everywhere.
Beware of Timeshare Traps
- March 19, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
Do NOT attend Krystal timeshare meetings because you love Cancun or want to get free tix to attractions, major mistake! They waste a lot of your precious vacation time trying to sell you timeshares. They promise you the moon and offer you lots of incentives especially when you turn down their initial offers. The next thing you know is you sign the stupid contracts without reading all the fine lines and make sure the things they promise you are in the contracts, and find out the hard way when you get home. For instance they promise everyone they pay for you 2 years RCI membership; in reality they give you the stupid Krystal membership. They also promise to give you x number bonus weeks which you won't find in your contracts, etc.
Other than this the hotel is just OK. I found better deals and values with all-inclusive hotels further south (e.g. Solaris)
!!! Do not support this hotel!
- February 27, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
I got food sickness after eating breakfast there. We have seen the hotel. It is under renovation...seemingly for a very, very long time.
Truly a terrible situation!!!! Stay as far away as you can.
very disappointed......No Beach, Under Construction
- February 20, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
The lobby is beautiful. The room was very nice. The bathroom was nice except for the lighting was very dim and the light fixtures were loose from the ceiling. The shower went intermittenly from warm to scalding hot, or no water pressure. There was construction every day until late in the evening. Not good if youre a late sleeper. The hot tub was broken, and had no sign of being fixed. The health club charged to use. I asked why and they said they were seperate from the hotel. Even though it was in the same building as my room. The beach is completely gone, pool is very nice though. The pictures are very misleading. The positives are the location and the price. has potential but needs work.
Nice for the money
- January 6, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
We enjoyed our stay here, and the all-inclusive was a great deal. El Montero restaurant (which was included in the package) was amazing, and the regular restaurant was delicious for lunch. The location was top notch being so close to all the good clubs and restaurants. The rooms were clean, and although a little outdated, a decent size with comfy beds. One thing about the rooms that worried us was the window situation. They are VERY low and can completely open with just a little wobbly bar across. Not secure enough for children by any means.
Be advised of one important thing though. There is NO BEACH in front of the hotel anymore. It was completely washed away by Hurricane Wilma. The pictures on here are deceptive and really should be changed. It's not that big of a deal though, because right across the street there's another beach (playa caracol) that is absolutely beautiful with warm turquoise water. It is on the sheltered side so it is great for swimming, and all beaches here are public.