Editor's Note: This property was formerly the Vallarta Palace and the Sierro Nuevo Vallarta.
Results 1-5of 5 Reviews
by Jim Bard
December 31, 2003
We had 3 mini-refigerators; but had to go to the bar for ice.
It's "All Inclusive" yet the food is terrible.
They have no state side television stations on their cable; even though all of the other hotels do have it.
The place was nearly empty; but hotels all around were nearly full. (That tells it all.)
(I was told by another guest that the previous week the hotel hosted a gay convention, forcing them to stay elsewhere.)
From journal A week at Sun Club Sierra in Nuevo Vallarta
by Stella & Kevin
November 20, 2003
From journal The food Nightmare at Sierra Nuevo Vallarta Resort
As for the snack bar for lunch, we were served an uncooked hot dog (cold) barely browned in four little lines. The French fries were cold and uncooked too. We thought that we might have better luck with the hamburgers the next day and asked them to cook everything longer. The burger was still red and fries uncooked, though warm. LaIntimo, the a la carte restaurant, was awful. You were supposedly only allowed to eat there once in a week. At LaIntimo I ordered the seafood with hollandaise sauce and cheese topping appetizer. What came was a strange soup with unidentifiable pieces of seafood wallowing in hollandaise sauce served in a soup bowl! My husband ordered the coconut shrimp appetizer they didn’t de-vein or remove the tail before rolling and deep-frying, however he said that even though he didn't taste any coconut it was the best food he had there!
We then had the ribeye steak it was NOT a ribeye, and was grizzly and fatty and was cooked well done (ironic isn’t it since we couldn’t get them to cook a hotdog!). The laughable part was that when we complained to the manager we were offered only to dine EVERY NIGHT at La Intimo!! We did try La Intimo again. I ordered smoked salmon with cream cheese and spinach appetizer after I asked the waiter to make sure I knew what I was getting. What came was a block of cream cheese cut in half with smoked salmon (very thin slices) and spinach (two leaves each) on bottom, middle, and top. It was like un-wrapping a block of un-whipped cream cheese and eating it with a fork. And I’m serious, both pieces were three-quarters of an inch thick and then slapped together!! We then ordered the chicken kiev, which was very greasy (even after coating and skin were removed) because it was done in the same deep fryer that they cooked the french fries in.
As for the regular dinner buffet, one night the only thing we could eat was greasy pasta, us and the only other table of non-Spanish speaking people, and it wasn't because it was too spicy--everything tasted BLAND!
December 8, 2002
We were traveling with our two year old daughter. We had a few minor problems in trying to schedule things. As anyone with children can tell you, they don't change schedules well. Outside of the restaurant serving breakfast (which was very good), there was not a place to get anything to drink before 11am (and to enter the restaurant you could not be in a bathing suit or without shoes - kind of a problem when you've been by the pool/ocean since 9am). Also, dinner did not start until 6:30PM (one hour time change from home) which is kind of late for your daughter, and she fell asleep a couple nights in our arms at dinner.
Our entourage (seven family members) had two two-bedroom units. We called down and asked to be located nearby. They said no problem. When we got there we were at opposite ends of the hotel and they would not attempt to accomodate us (even though the resort was at 50% occupancy). We (my wife, daughter, and I) had a first floor unit which we thought was good - nice patio, close to pool, etc. However, we had nothing but problems with noise (the resort had a beach party for some group in the lot beside the hotel and they had to use the bathroom by our room), people partying on our patio at 1am. Luckily my daughter slept well but I can't say the same for my wife and I.
From journal Hotel Sierra - Sun Club - Nuevo Vallarta
San Mateo, California
July 9, 2002
From journal 7 months pregnant in Mexico