Westin Resort & Spa Puerto Vallarta
- go cards
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 35
- Reviews
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3
- Photos
Viva La Mexico
- July 27, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This was our second trip to Puerto Vallarta but the first trip was a one day stay during a cruise. The Westin always delivers good quality, excellent staff and great customer service. You can't really go wrong with the chain. DO NOT GET ROUND TRIP TRANSFERS. The driver will make you feel you need to tip $20 and a taxi ride to the hotel actually only costs $5 so the transfer price plus tip grossly outweigh the cost of just getting a taxi to and from the airport. Also, with a taxi you aren't looking around for someone with a sign to pick you up which makes you a sitting duck for timeshare (aka free breakfast) spiels. We went on an excusion to Las Caletas (arranged through the hotel concierge) and it was great. Everyone was very nice on the boat and at Las Caletas. Definately recommend this trip. We also did the Predator canopy ride (also arranged through the concierge) and it was fun although the walking uphill in the heat was a little brutal. The stop at the tequila factory after was fun and all the people were really nice. The hotel had limited choices in restaurants but the location was convenient enough to be able to go elsewhere. Bring or buy bug spray there because in the evening, the mosquitos really do attack. All in all it was a good trip but not for those who can't take the heat.
UH....NO
- June 27, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We booked an ocean view room for an additoinal fee. None of their rooms are ocean view. We received a view of the pool and palm trees and were told well, that's what you booked. Upon calling Travel website, we were told again, the hotel says that is what you booked. To add to our frustration, the Westin's timeshare property is attached which added a lot of people and children to the two pools that were working, (one was under construction and yes there was perpetual banging heard throughout the stay). Not to mention the crappy mold in the bathroom and inability of the staff to show any hospitality what so ever. Save your money and staff somewhere else. This place isn't a Westin by any means, sense, or appearance. Go somewhere else! Believe me I have traveled often and to many places and have never, ever been treated so poorly!
Simply Wonderful
- May 1, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I just got back from my cousin's wedding at The Westin and WOW...what a trip. The resort is simply beautiful! Such a great deal for the price.
I will def. go back and maybe even get married there some day. The wedding that these people hosted for my cousin was the best I've ever been to. Fireworks even!
Thankyou Westin!
Convenient Location, Most Friendly and Excellent Customer Service
- April 25, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
A very welcoming lobby entrance with a staff that was friendly and most informative. We were given a complimentary lunch ticket from the front desk because we had to wait 3 hours for our room to be prepared -mind you we arrived on a Sunday at 12 noon. So we headed to the Beach Bar for 2 hours and asked the Bartender to notify the front desk if our room was ready. It was good to go! Had a problem with the toilet, but the staff fixed it within 30 mins. The Pergolas made my hubby and I feel like "king & queen" - the waitress was always accommodating with food, wine and a smile. The pools are refreshing and plentiful. The view of the ocean, pools, other side of PV and the unforgettable Pirate Ship from the 9th floor is okay - the time share building is slightly in the way. The restaurants are pricey but good. The lobby bar had 2 Happy Hours. The business center had to be used for our "about to be late" cell bill - most convenient. Room service was awesome & fast. We would definitely come back, especially with our kids!
The beds and bedding were wonderful. The beautiful view !!!
- April 6, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
We were greeted after a long journey by plane and car by the Westin staff at the door. The front desk was pleasent and friendly. The room was WONDERFUL WITH THE BELCONY OVER LOOKING THE POOLS AND BEACH. The beds and bedding were so comfortable. The big plush white towels were wonderful after a nice hot shower. The staff around the pools and in the spay/ gym and the resturants were so friendly. P greeted us every day and evening and was always ready to get us a cab. O was so sweet he showed us to our room and explained everything we needed to know since this was our first trip to the Westin. We will definately return to the Westin. Our experince was wonderful.