Best Western Twin Islands
- 3 out of 5
- Avg. Member Rating
- 16
- Reviews
NOT a good night's sleep
- October 21, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Stayed at the Best Western Twin Islands Friday and Saturday nights Oct 17-18, 2008 and did NOT get a good night sleep either night. First night we just chalked it up to a noisy neighbor but the next night - at 1:00 AM the person in the room above decided to take a jacuzzi bath - for 20 minutes we heard the water fill the tub and then for another 30 minutes it was like a jet boat right above our ceiling. Then at 2:30 AM the Gatlinburg City Crew cleaned the streets. First a guy with a leaf blower came down the street then 10 mimutes later came the vacuum truck. At 3:45 the trash truck came to empty the trash bin for the Mexican restaurant next door...
Oh by the way - if you stay there make sure you get up early and get your shower before everyone else gets up or you'll be getting hot (actually just warm) and cold flashes as people flush their toilets...
Our toilet wasn't bolted to the floor and rocked like a rocking chair when we first checked in. At least they fixed it as soon as we notified the front desk.
The Heater/AC in the room makes a major noise as it goes on and off all night.....
very disappointed
- September 14, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We stayed here Sept 9-12, 2008. We booked the good buy for the king bed, non smoking, whirlpool, and fireplace and expecting this when we got into our room the only thing it had was the king bed! The clerks did not know anything about it even after presenting them our room arrangements booked in advance. We also thought they would provide breakfast but instead gave us a coupon to eat across the street-where we were also treated the same way as the hotel staff. The only good qualities about the place was it did have a balcony on a creek but so did alot of other places.
Would Stay Again
- August 12, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
My family first stayed at this hotel when I was a young girl...so I know it is an old hotel, but overall the upkeep is good...things a bit dated, but clean and comfortable. The only complaint I have, is that I requested a NON-smoking room, and when we entered the room, it reeked of smoke, it was not a non-smoking room...so make sure you reiterate your request at check-in. It is convenient to all sites in Gatlinburg.
Disappointed
- June 23, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
I expected an attractive room with a whirlpool bath and a fireplace. The whirlpool was public and actually in the pool area! The fireplace was in the lobby-I think, since I never actually saw it! There were some old chairs on a patio/porch accessible to anyone - overlooking a somewhat unattractive stream.
I always expect more from a 3 star rating. In all honesty, I generally avoid Best Western as I am usually disappointed with the quality of their motels. However, they advertised a whirlpool and a fireplace, so I assumed that this one had to be good. I think this time, I've learned my lesson.
Great Location
- June 9, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Likes: Liked the location of this motel. It was closer to the West side of Gatlinburg but within walking distance to practically everything you would care to see. Recommend Hose's next door for pretty good salsa and fajitas.
The 15% off coupon for breakfast is well worth using as the restaurant was just across the street and the cook really knew how to prepare scrambled eggs, which is a rarity.
The pool was great too. Warmed just right and clean. Parking was ample and everything was clean.
Dislikes: Room was small and dated, from furniture to wallpaper. Window air conditioner was a little noisy and dominated the room but it worked. Balcony furniture was lacking and in disrepair but the view of the river was great.
The room really needed to be stripped and updated. The maids never seem to vacuum behind or under anything. Electrical outlets needed repair and were lacking also. I could not get a decent Wifi signal and their were no ethernet ports. I was able to pick up their companion motel across the street and it worked well enough to check email.
Overall I liked this motel and would stay here again but it needs improvement.