Quality hotel at reasonable prices
- October 4, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
I found the staff very friendly and having stayed there before they had noted that and welcomed me back, a simple but nice touch, as was the courtesy of all the staff and X, the manager. The rooms are spacious and very clean, bathrooms large and spotless. Room service food very good quailty. Usually the hotel includes either free internet connection or free breakfast (you choose which) so if you want to use the net and are put of by the breakfast prices there are many cafes open from the early hours just a few steps from the hotel. Personally I preferred the breakfast and going to an internet cafe as the business centre prices are too high. The breakfast is truely great, the evening meals are good but European wines are expensive. The small pool area is nice, relaxing and there is a gym downstairs. Security is first class. The travel arranging facility is not overpriced and very efficient. International phone calls from your room are quite cheap too. The area of Malate does look a bit seedy, but it is the real Manila and I had no problems walking around at night, it has a busy, bustling and vibrant charm. Taxis flow by all the time so transport is no problem (always ask for a price for where youre going first tho). Having stayed at a number of hotels in this area before the Pan Pacific is definately one of the best.
A Horrible Experience
- May 28, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
First off, when I arrived at the hotel with my companion, they Deluxe Room that Travel online had assured me would have two beds, had only one King bed. The Hotel apologized, and seemed very surprised that Travel online would guarantee me two beds with my reservation.This was absolutely horrifying. The Hotel relocated me, and apologized profusely, but it was still very disturbing.
I was also very disappointed to learn that such a classy hotel would charge for internet usage. The buffet breakfast in the morning was extravagant, but so was the price...about 25 USD, with no other options other than room service. The security of the Hotel is adequate, which is necessary as the location is not desirable. The neighborhood is improving, but still retains much of its seedy, red-light reputation. The Hotel-provided transportation is ok, not cheap, but not outrageously over-priced...it?s just the price you have to pay for safe transportation in Manila.
Overall, it was a very disappointing experience. I would never stay at the Pan-Pacific again, and do not recommend it to anyone. There is a reason the rates are so affordable. It is a, mediocre, struggling, nickel and diming Hotel, masquerading as a high class operation. What you might save in the room rates, you will over-pay for in amenities, food, and transportation. Please do yourself the favor of avoiding this Hotel, and treat yourself to something you won't regret. (By the way, their pool/jacuzzi gave both me and my friend a horrible rash after swimming...)