I had requested a courtesy car to pick me up from the airport and the car was on time. Upon reaching the hotel, in addition to the key, I was given a coupon for a free Pisco Sour at the bar.
The room was nice and clean and had a TV. One major negative point is that my room did not have air-conditioning. At least, I did not see anywhere to turn it on. It is a good thing it was not too hot of a day, or it would have been unbearable. I did check my expedia papers, and it did not list air-conditioning on my papers. On future travels to South America, I will remember to make sure that an air-conditioner is listed as available. The bathroom was clean.
The staff was helpful and I was allowed to use the Internet for free upstairs.
The location is pretty good as well. It is four blocks from a park and a shopping center. Costa Verde beach is six blocks away.
The hotel is a good option, if you stay on a day that is not hot and you do not need air-conditioning.