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Sheraton Skyline Hotel

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  • Heathrow Airport
     London, England UB3 5BP
    +44 (208) 7592535
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roza4
roza4
First Reviewer
4 out of 5
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13
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1-5 of 13

Great Hotel for Heathrow

  • November 5, 2009
  • Rated 4 of 5 by AAB777 from Exeter, United Kingdom
Great Hotel for Heathrow

This is a great hotel to stay at if you have an early depature from Heathrow. Cost for 2 rooms (5 adults) was around £120 for a Friday night.

Having parked our car, registration was easy, and our rooms although on the second floor were an opposite ends of the square shape which was a shame.

The rooms are very comfortable, with two double beds, well equipped bathroom and adequate room space for 3 adults. Tea and coffee come as standard. The beds are comfy although not as comfortable as th US sleepers!

My room was very warm which meant I had to open the small window, and as we were overlooking the runway, it was rather noisy (although aircraft stop around 11.30pm but start again at 5.00am).

Parking was £15 for one night which although expensive was cheaper than taking £20 for the bus (which I think is a rip off) to the airport for 5. We had a hire car so the upon returning the car they gave us a FREE transfer to the terminals.

We did not eat breakfast at the hotel. I refuse to pay the rediculous prices they charge. It is a lovely breakfast if it's included in the price of the room.

Overall I'll stay at the hotel again, but would have a room at the back of the hotel that does not overlook the runway.
Editor Pick

Sheraton Skyline - A Bit Hit & Miss

  • November 5, 2009
  • Rated 3 of 5 by anonymili from London, United Kingdom
Sheraton Skyline - A Bit Hit & Miss

I’ve stayed at the Sheraton Skyline several times in recent years and feel I am able to discuss my experiences in a neutral manner.


THE FACILITIES

The hotel offers 350 guest rooms with a range of classic, Sm@rt or executive rooms and the rooms all have facilities to make tea and coffee (with complimentary biscuits as is standard with any hotel I believe) and mini bars. They say "The classic rooms feature all the benefits you would expect from a 4 star de-luxe hotel as well as being the most spacious and quietest at London Heathrow." The "Sm@art" rooms apparently have a separate seating area and the executive rooms are situated on the executive floor with fully equipped offices.

They advertise that the rooms are sound proofed (I'll discuss that point later). The rooms have irons and ironing boards and hairdryers and occasionally bathrobes and slippers.

Car parking has to be paid for separately at the hotel, they have quite high parking rates ranging from a couple of hours to 24 hours. There's an indoor heated pool and a gym for guests too. Satellite channels are available in the room and high speed internet access is available in the rooms (at a price).

There's an American themed Sports Bar & Café where you can have a drink, dine casually and watch a range of sports on a large screen. The Sage restaurant is more formal and is an all day restaurant. If you want to have an even more expensive drink in relaxing surroundings you can use the Skybar which is in lovely surroundings namely the hotel pool.

The Sheraton Skyline also has a conference centre available which has 18 meeting rooms of differing sizes with broadband internet access available in most of these rooms. There are also video and teleconferencing facilities available.


MY VERY POOR EXPERIENCE

Now I'll get down to the real nitty gritty - my experiences of staying at the Sheraton Skyline. I’ve had some very poor experiences and some better ones. The poor experience included having to make a written complaint to the General Manager about staying there for our wedding anniversary weekend in a room next door to a broken down lift which I called reception several times to complain about during our stay as the lift doors kept opening and slamming shut all night and it was impossible to get any sleep. Added to this the room had poor lighting and the temperature was unbearably warm with no ventilation and it was disappointing to have just a shower available instead of a bath which was used quite a few times by us during our weekend stay due to the room being so warm. Added to all of this, I found that the rooms had really poor sound-proofing and we kept hearing the chatter of other guests walking past the room at all hours of the day and night. I wrote in to the General Manager who apologised profusely and gave us a full refund for the cost of the room with a promise to make some improvements by our next stay. I had also been rather disappointed by the lack of service from reception on this particular stay and had found the staff most unhelpful and unsympathetic to our plight and on checking out of the hotel their attitude was very blasé when I said I probably wouldn't stay there again


I would also mention that I had specifically had to ask for us not to be disturbed on the Sunday morning with phone calls as the previous year we had started getting silent calls from 7am in our room – a hotelier friend mentioned to me later on that some hotels do this to see if people have vacated the room so they can send the cleaners in to get the rooms ready for the next guests. We received 4 or 5 silent calls the previous time we stayed during the Sunday morning and I made a point of telling reception not to put ANY calls through under any circumstances. My husband and I both have mobile phones and no one was likely to be calling us on the hotel phone at all. Luckily they seemed to take heed of this as we received no annoying silent calls on that occasion!

As for the cleanliness aspect we found the carpet in our room to be very drab and worn and I'd rate the cleanliness factor as just average, I've stayed in 3 star hotels which seemed to take more pride in clean surfaces and sparkling mirrors in the bathrooms and this is supposed to be a 4 star hotel. I can't rate the pool or fitness centre as I didn't use them and have never actually seen anyone in the pool during any of our stays there. I had on this occasion found the standard of service to be very poor as.


LATER STAYS

I stayed at the Sheraton Skyline for another night in November 2008 with hubby and would say that the overall experience was somewhat better than on our previous stays. I had written directly to the General Manager (whose email details I had from my last visit and subsequent complaints). I was very kindly offered the internet booking rate of £65 + VAT for the night (normally it's around £100 if booked directly with the hotel).

On arrival at the hotel there were police cars and vans everywhere as there had been an incident earlier in the day when a policewoman had been run over. This was nothing to do with the hotel but they were co-operating fully with the police who had cordoned off part of the main road and had police tape all over the place. The hotel ensured that this investigation caused the minimum of disruption to hotel guests and we parked in the car park as normal and checked in. The regular check in desk had a bit of a queue so we were offered to check in at the "executive" desk check in (can't recall what it was called) but it was nice that they tried to keep the waiting time for check in to a minimum. The receptionist checking us in asked if we had stayed before and when I gave my name I felt immediately that there was a note against my name as suddenly the receptionist became even more polite and friendly.

We were given two room keys and when we got to our room we found it a similar size and layout to the previous room we had stayed in but this time we had requested a room with a window. It was somewhat cooler this time but still a bit warm for our liking even with the window open. We found the lighting still to be rather lacking and even with all of the lights and lamps on it wasn't bright enough for us! The General Manager very kindly sent us a complimentary tray of goodies; some exotic fruits and luxury chocolates with a personal note from him welcoming us back to the hotel, which was a really nice touch.

All in all, our stay was much better on that occasion. We heard no noise from the corridor and we were nowhere near a lift, so we had a peaceful night's sleep. The key cards worked first time every time and even the chambermaid knocked on our door partway through the evening and asked if we needed the bed turning down, when I said no thanks, she handed me a couple of chocolates! We were also given a complimentary late check-out for 2pm which was nice so we didn't have to rush downstairs to get checked out at the same time as everyone else at midday.

Overall this visit was better than my previous stays there and we WILL stay again in the future BUT we will have to make sure we specify all our requirements at the time of booking - decent ventilation, a room with a window that can be opened to let in fresh air, a room AWAY from the lifts, decent lighting, bath & shower (as opposed to just shower), etc.

On our last stay in March 2009 for our 5th anniversary weekend we were sent a bottle of complimentary champagne to our room and a large bowl of fresh strawberries shortly after we checked in with which we were delighted. We did find the reception staff to be more receptive to our queries so in general it seems staff have undergone some form of training to be more customer oriented (which is essential working in a reception role in the first place).


RATING?

Overall I’m happy to rate the Sheraton Skyline 3.5 out of 5 stars now based on at least 4 or 5 stays since 2004.

Strange way to treat guests

  • October 14, 2007
  • Rated 2 of 5 by a traveler from Travelocity.com
I had a business meeting at Heathrow. Searched at the airport with a swimming pool. I checked on the hotel site to make sure it would be open when I stayed there on a Friday night. Unfortunately I was not able to use the pool. Every night the hotel has something called Bombay Nights at the hotel pool. Guests cannot enter the pool area and bar since it is used by non-guests ? primarily west London Indian community. I could not swim but there was a bar there. However I was asked to leave by the bar management and security escorted me out. Complaining to hotel management I was told I could use the bar after all. I declined their offer. However, whilst I could not use the bar-pool area ? the noise from this Bombay Nights event was heard very loudly in my bedroom way past midnight. Later management lied by saying I had appeared in the bar with jeans on. I disproved this since they said earlier they would escort me back to the bar. I have had similar situations like this in hotels in the UK and find the only way to have a complaint taken seriously is to contact their US head office. I did this and was treated as a guest should and the situation was properly investigated and I had my entire nights stay refunded. Hotels forget that their primary purpose is for guests to Sleep, and they should never prefer non-guests over hotel guests.

Good for the Value

  • August 28, 2007
  • Rated 4 of 5 by a traveler from Travelocity.com
The hotel was nice with large rooms and air conditioning. However, the amenities leave room for improvement (i.e. kids activity room that closes at 7pm, pool closed 2 out of the 3 days we were there, computers for internet were down). It made it hard to entertain our daughter during the nights, which is typicallly the primary time you utilize hotel amenities. Additionally, there were issues with the concierge (i.e. messed up car rental, confusion on bus information). But for the value and being located in a foriegn country, it was much more than expected. The rooms were comparable to rooms in the US and, despite being next to the airport, the hotel was very quiet. Additionally, the hotel let us check in early, which was greatly appreciated after a 3 1/2 hour flight delay. Overall, a good place for the value, conveniently located near an underground station (free bus service to the station), friendly staff, etc.

Great hotel close to Heathrow

  • June 12, 2007
  • Rated 5 of 5 by a traveler from Travelocity.com
We had a one night stay to catch a flight in the early AM. What a wonderful hotel and decently priced! Great beds, excellent restaurant and really great service from everyone in the hotel. Only 9 pounds in a Mercedes for taxi to Heathrow and the coolest bar/pool area ever! We would definitely stay here again. There is a McDonalds nearby, but NOTHING else.
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