Results 1-10of 22 Reviews
Sunderland, United Kingdom
February 7, 2012
From journal Christmas in New York 2011
April 13, 2011
February 7, 2011
Northampton, United Kingdom
July 17, 2010
From journal English Airport Hotels
Los Angeles, California
May 29, 2010
I’ll get right to the point. As a fairly frequent traveler, I have come to expect a certain level of professionalism and efficiency from the hotels that I give my business. I put a good deal of effort into my trip preparations, but nevertheless, there is a certain amount of "flip-of-the-coin" aspect to the final outcome. Perhaps I am becoming too critical in my advancing years, but I tend to think that is not the case and that I am a fair and equitable judge. Be that as it may, my husband and I ran into some, how shall we say, Alice in Wonderland moments that left us scratching our heads and unquestionably disappointed. That was certainly the case at our most recent stop, while connecting at Heathrow Airport in London.
I will however start out by saying that the Sheraton Skyline Heathrow has much in its favor, which I have no problem sharing with my fellow travelers. The proximity to the airport is a short bus ride and visitors can take the convenient Hoppa Bus from Heathrow for door-to-door service. The fare ran us £4/person. If you have the cash on hand in British pounds, you can pay on the bus, otherwise, tickets can be purchased at a kiosk before exiting the airport.
The facility itself is pleasant and inviting enough for an airport hotel, with friendly check-in, and comfortable lobby which offers an on-site Starbuck’s. The guestroom hallways though, are long and unless you’re up for "stretching your legs" and the airport concourse wasn’t a challenging enough workout, you may want to request a room near the elevator bank. I will give this generous compliment to them though, we stayed in room #1073 which is placed at the back of the hotel, and it was blissfully quiet. One should be aware that the front of the airport faces one of Heathrow’s busy runways and the noise is quite audible. For that reason, being situated on the opposite side was beneficial enough to overlook the unfavorable proximity to the elevators.
The décor and the space of the guestrooms was very good. We found our guestroom to be in good condition and providing the following: ample room, mini bar, deep tub/shower, good bathroom lighting, large towels, iron and ironing board, full-length mirror, pant press/jacket valet, generous desk space with cable internet connection, nice-sized plasma tv, 3-drawer bureau with deep drawers, very comfortable bed with quality linens, reading chair and ottoman (with its own lamp) and in-room safe. A criterion of mine is always large enough towels and I found the ones at Sheraton Skyline to be sufficiently generous to fully wrap around me and cover from shoulders to knees.
I believe that now brings us to the cons of this hotel. Being a Starwood Preferred Guest, I was extremely disappointed to find that my very capable and nimble MacBook Air did not work with their internet cable connection in the room. Even after being inspected by a technician, sent up after our complaint, the situation remained unsolved, leaving us with no access whatsoever to the internet for our convenience. I simply hate being out of communication and I also require internet access to maintain my travel journals along our journey. One does not anticipate this kind of snafu in Great Britain, which isn’t exactly a third-world country, but it did not reflect well on the hotel at all. The hotel informed us that the problem was not on their side but lay with my Mac and offered no further explanation or assistance. I BEG TO DIFFER! I have used this recent Mac in many countries, (most recently Australia) with no connection issues, and did not appreciate this condescending assessment. My husband and I attempted to compensate for this by utilizing their lobby guest terminals but found this also to be a real grinding experience. The connections were slow, if we could connect at all. Printing our boarding passes for the next day took the patience of a saint (which I assure you I am not). I struggled to remain courteous and polite under this duress, but in the end have no choice but to give them a poor grade on technical prowess and internet accessibility.
In summary, if you absolutely need an airport hotel and want the Starwood points, this location will fit the bill as long as connectivity on a Mac isn’t essential. It is possible that I am an isolated case in this critique but I suspect not. If you travel with a, PC, perhaps your experience will be more positive. My attitude has always been, if the hotel is offering the service, then it is their responsibility to ensure that it works properly for all guests. On that count, they missed the mark. In their behalf, as we were departing the hotel and waiting outside for our shuttle to the airport, a very kind and thoughtful bellman checked with us to make sure that we had enough time to reach the airport and make our flight. Traffic had been slowed by an accident and he was informing guests of that issue. That was the very kind of pro-active professionalism we were seeking from the start and it was refreshing to depart the property on that improved note.
From journal Cradle of History Cruise on Oceania's Insignia
May 27, 2010
Anyone who has seen the movie "Up in the Air" with George Clooney, knows about loyalty programs. Most travelers today are not prepared to spend one travel dollar without getting some sort of compensation towards a future hotel room or plane seat. If they are smart, they will register with those companies to whom they feel they can most comfortably dedicate their business on the road. Because one of those companies for me is the Starwood chain of hotels, I chose an airport hotel for our stopover at London’s Heathrow from their family of brands. My husband and I wanted to break up our long journey from Los Angeles to Athens and agreed that an overnight in London would give us an opportunity to stretch our legs in a city that we simply love to visit. We selected the Sheraton Skyline Hotel London Heathrow.
The hotel is easy to access upon arrival at Heathrow by utilizing the Hotel Hoppa Bus system, for a small fee of £4/person. Check for currency conversion at XE online.
The Sheraton Skyline is a well-run property only minutes from the Heathrow terminals. Our check-in was efficient and friendly, but even better, our room was available that morning. After our long flight from Los Angeles, we were ready to rest and refresh. Their rooms are well appointed with coffee maker, iron/ironing board, cabled internet connection, good dresser & closet space and comfortable reading chair with ottoman. The hotel also maintains a concierge desk in their main lobby. Our questions regarding how to access the Tube to London were answered with professionalism and accuracy.
After enjoying a meal at one of our favorite London destinations, we spent a comfortable night catching some much-needed rest before our flight to Athens the next morning.
March 2, 2010
Exeter, United Kingdom
November 5, 2009
London, United Kingdom
October 14, 2007