rooms are not 5 star
- April 2, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
We had two ns rooms. One smelled of smoke and had to be changed. Of the three rooms, none had the heavenly bed- very disappointed. One room also had a leaky bathtub which made for a mildew smell.On the plus side, the location could not be any more ideal for sightseeing. Also, very close to the train station.
Editor Pick
The Westin Grand Berlin
- August 25, 2006
- Rated 4 of 5 by
lucinda3 from Alpharetta, Georgia
The Westin Grand Berlin is located in the former East Berlin. I've stayed at this hotel on two occasions. The hotel is in process of renovations, so some rooms are more modern than others. At the time of the reservation, you can make a request for a newer room.
Check-in time is at 3pm and I've found them to be inflexible at times about this. It seems that they preassign guests to a specific room and then wait for it to be available. I've had to insist on being given a room when some are clearly available.
The second floor is actually above street level, but at ground level of an inner courtyard. Therefore, there are glass doors leading outside.
WiFi access is offered in some rooms, but not in others. However, you can connect through the LAN.
The room was very comfortable. It has a flat screen TV on the wall, underneath which is a very counter that serves as a desk. It also encases the mini-bar, which includes drinks and snacks.
The concierge was quite helpful. I wanted to stay within walking distance of the hotel for my meals, but I had specific cuisine preferences. He was able to recommend both a Thai and sushi restaurant so I could get the exact meals that I wanted.
One frustrating point that is probably just specific to me has to do with cleaning the room. I put up the "do not disturb" sign and was happy to fore go having my room cleaned. One day, they left me a note saying that I could request cleaning. Another day, they completely ignored the "do not disturb" sign and cleaned my room anyway. I was unhappy to find my things moved around.
But, overall, I would stay here again.
From journal Bumming Around Berlin