Doubletree Metropolitan Hotel
- KJP
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 114
- Reviews
Definitely NOT GOING BACK there!
- July 9, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
The first room we had has a leaking toilet, so we were moved to another room which looked the same but much smaller than the first one. We did not bother requesting for another room because it was too hard to move all our big luggages again since the hotel staff just handed us another key and did not offer to send anybody to assist us. It will take more time to call for service so we just did it ourselves. The room was so old and musty and the air conditioning unit had no other setting but fan. The bathroom is my main complain. It was very small, we cannot close the door without touching the toilet. The carpeting looked very old. The candies in the room were all dusty and even partially consumed. It's a shame! The pillows needed double pillow-casing since they looked dirty. Housekeeping at night in 12th floor was not polite at all. I almost returned home and canceled my vacation because I never had an experience like this from a good hotel chain. I know this hotel is in NY City and I was told not to expect too much. I tried Doubletree many times in the past and I was very satisfied. For a Doubletree Hotel I expect something good from its name. But the room that I had in Doubletree Metropolitan Hotel in NY City is not impressive at all. The hotel rooms need to be renovated again to look new and clean, and bathroom size must be considered seriously. Some people gave this hotel a good review only based on location and accessibility, and I think that's what we paid for. If you care about quality and cleanliness, this is not the hotel for you!
Good value/location
- July 1, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Stayed at the Doubletree seven nights on business. Evening staff, in particular, were very friendly and helpful. Room clean with all mechanicals functioning. No view. Great value.
worst ever
- June 18, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
I recently went to the Doubletree Metropolitan hotel and it was the worst hotel I have ever seen. The sheets were dirty the blanket we had to request was dirty, the tub had hair and was dirty, there was mold on the ceiling, it was a serta mattress not a sweet dreams, the manager was So RUDE, it had bugs, my sheet was ripped, the things that were advertised were upon request from the manager i.e. Museum coupons, frigde and breakfast. It was dusty and nasty. The internet access is $14.00 a day. All views are of other windows.
Loved It
- May 31, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
The room was so comfy. Feather duvet, big tv, nice view. Clean. Staff was also very helpful. Loved that it was walking distance to Times Square, Madison Ave., 5th Ave., Rockefeller Center, Central Park and had subway entrance downstairs.
Awesome hotel.
- May 23, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel is wonderful. We arrived late and our initial hotel didn't secure our reservation. Beyond believe. Thank goodness for the Doubletree. The front desk staff are very helpful. The rooms are very clean and the beds are very comfortable. The location is perfect. We had breakfast at the restaurant-great! It made our visit to NYC a memorable one. I highly recommended this hotel!