Results 1-8of 8 Reviews
August 6, 2007
August 9, 2006
August 8, 2006
June 24, 2006
June 6, 2006
New York, New York
August 29, 2005
Although this hotel is billed as a five-star property, I found it to be more deserving of a three-star rating. It is 2 minutes from St. Marks Square, which is far from a blessing in disguise. Although close to the "action," you are subjected to constant noise and commotion. It was, however, convenient to the water taxis, the vaporetto, and the shopping. I guess this is why you pay up for this hotel, because it's definitely not for the luxury accommodations.
In any event, the service (housekeeping, front desk, etc.) was top-notch, though I found the concierge to be a bit lazy and at times arrogant. We do most of our research and planning beforehand and need little assistance when we arrive. That being said, we generally only need our concierge to make reservations and point us in the right direction. So for the concierge to be curt towards us is unacceptable (especially at these prices).
I would love to meet the person who photographed this hotel for the website. They deserve a Pulitzer. The lobby is quiet small - forget that, it’s TINY, despite the pictures you will see online and in tour books. The concierge desk was located as soon as you walk in on your right. They always seemed to be overstaffed, but no one is ever overly helpful or eager to talk to you. Then there is the front desk directly behind the concierge.
While checking in, they asked to hold our passports, but after a bit of a fuss, they settled for copies. Our room keys were actual keys, with a tassel!! Cute, but then it’s like, where do I put this? Off the lobby was a bar with a piano. This area always seemed to be busy, regardless of the time of day. It was pretty, with lots of antiques, and the music was pleasant. Again, though, it was small. One major downfall was that the hotel did not have air-conditioning (something the website neglected to mention). They provide a standing fan (for a fee) if you complain enough (since they don't have enough for everyone). But, unfortunately, at the end of the day, it was still warm in the room.
The room was tiny and the walls were basically bare. The linen was old, but not a nice kind of old, just old. If I wanted to pass by the bed, my husband had to move to the side (and the last time I checked, I am not 300 pounds). There was a bed with two nightstands and a desk - that's it. Oh, wait, and a smelly closet. Our room had two small windows (connected) that faced the side alley. There was constant noise, especially early in the morning, when the vendors were opening for business. It was sort of a catch 22: leave them open for air and rise at dawn with the locals, or keep them closed and suffocate to try to sleep in during your vacation. The bathroom was tiny (very tiny) and bare, done in white and yellow. The fixtures were old and the bathroom was clean, not spotless, just clean. There were no amenities and the toilet had a super-loud flush.
If you are interested in going to Murano, the Danieli offers a free water taxi to the island, providing you tour their "sponsor’s facility." We found that to be quite helpful, and it saved us money. The tour of the glass factory was time well spent as far as we were concerned.
Overall, I would say this hotel was okay (hey, you are in Venice!), and we enjoyed our time in Venice. I think it’s more hype than it’s worth frankly, and extremely overpriced for the product you receive. If the small rooms and lack of A/C was not enough, the food service staff was on strike during our stay as well. You would think something would have been done as an accommodation for us, but there wasn't. To me, there are just too many other options there. The Westin Europa, for example (a stone's throw away, half the price, and much more peaceful), would have been a better choice. It is somewhat recommended.
From journal A ride down the Grand Canal
Cinnaminson, New Jersey
May 21, 2002
Now for the rooms.
The rooms are rather small and the bathrooms are very small. The bathtub is so narrow that it seems it was built for a child. In the beginning of May the radiators couldn’t be turned on and there was no place to dry our wet clothes and shoes after it was raining all day. The noise from the street at night could be heard very well with all the shutters shut. I was very disappointed with the accomodations. I could hardly call it the luxury collection, which is what Starwood calls it. The mattresses on the beds were very hard and I could feel the springs sticking out.
Overall, the location is obviously great but the hotel wasn’t worth the money it’s asking.
From journal Italy in May - Venice
December 31, 1999