Riu Palace Cabo San Lucas All Inclusive Reviews and Photos (Cabo San Lucas, Mexico)

Warning: Theft at Riu Palace

Mississauga, Ontario

November 8, 2011

Email
Print

We chose Riu Palace for our twentieth wedding anniversary. Unfortunately, our event was spoiled by the theft of cellphones and 600 pesos from the room – with no signs of forced entry. The hotel staff filed a report, but our further efforts to seek ...Read more

Nice Resort but Theft from Rooms Appears the Norm

by mydogkola

calgary, Alberta

November 14, 2009

Email
Print

A group of 30 of us went to this resort for a wedding in November 2009. Four of the groups had money stolen from safe or room itself. Management refused to aknowledge any responsiblity and made coments that we had drank too much.Talking with other ...Read more

Great Time

by regshem

Dallas, Texas

August 3, 2009

Email
Print

Stayed here last summer for 5 days. Very big resort. It was nice. We loved the pools and the view was excellent. Would definitely stay here again.

Den Of Thieves Inside the Palace

by Mike A O

Rochester , New York

March 19, 2009

Email
Print

My review on the RIU Palace Cabo San Lucas had been delayed. I was giving management the courtesy of a few weeks to reply and make good on destroying my vacation. My wife and I stayed at the RIU Palace from Feb 19th to 24th. Our first full day there ...Read more My review on the RIU Palace Cabo San Lucas had been delayed. I was giving management the courtesy of a few weeks to reply and make good on destroying my vacation. My wife and I stayed at the RIU Palace from Feb 19th to 24th. Our first full day there our room safe was robbed. We hid the key to the safe inside my computer bag along with $20.00. The thief found the key, found the $20.00. opened up the safe and took $500.00 more and locked the safe and put the key back in the bag. I found out that most guests hide the safe key in their room because they do not want to carry it into the pool or ocean. The RIU promotes thief by having key type safes rather than the combination type safes found in most first class hotels.
What was worse than losing $500.00 was the treatment by management after the robbery. It took them over 90 minutes to finally come to the room to see first hand what happened. That happened only because I had to go down to their office and search them out. The Asst Director came to the room. She treated it as an everyday occurrence which I guess it might be. She then routinely said that she would give us a room upgrade. It was as if she really believed that a room upgrade was a cure all. They did check the door lock computer to see who used the key to enter. The only person before me was the maid and I was in the room twice after her so that ruled her out. At least it did by normal means. Later that night I figured out how someone got in without it being recorded on the computer. The door to the room was faulty. On leaving the door would slam shut but not always lock. An employee that knew this could always check to see if it was not locked and perform their dirty deed. I showed this to the manager and figured that they would claim it as the fault of the resort. They not only would not claim responsibility but did their best to avoid us. A little compassion towards us at a time like this would have gone a long ways. About 10:00 that night we finally tracked down the assistant at the show and asked her if she could get us into town the next day for our activity and so we could access an ATM machine. She refused to even help us with that. Naturally a heated argument erupted and we were escorted to the director’s office. While there he followed the company line that a report was made and sent to RIU headquarters and that is all they can do. On leaving the office I told him and the assistant that I will put this in on line reviews and that many US and Canadian travelers use this site before making their final selection. She just laughed at me and said "go ahead".
The final decision by the RIU customer service dept was that since the room or safe did not show any signs of forcible entry that the RIU insurance company would not cover our loss. Even though the door was faulty I guess I should have found an axe and smash the door in before reporting it. Instead I did the honest thing and told the truth.
What I am asking now is for all readers of this review, regardless if you ever been to the RIU, regardless if you were ever robbed, to let them know that thief of another person’s property should be taken more seriously than just offering a room upgrade. Please email him and let him know that reviews represents the opinions of many travelers. Travelers whose opinions we listen to and someone that the RIU should be listening to. Close

Nice Facility but the Food Service Was Terrible!

by Steve Feurt

Great Falls, Montana

January 12, 2009

Email
Print

We recently stayed at the Riu Palce in Cabo San Lucas. As other reviews indicate the facility is decent and well appointed. Our biggest disappointment was in the food service and quality. Forget dining in one of the specialty restaurants, unless ...Read more

Great Place to Celebrate your Birthday

by cabocrazy1

Huntington Beach, California

July 22, 2008

Email
Print

Stayed for 8 days at this wonderful location. Checking in was a breeze. The room was clean, food was good. I recommend the Chrystal Restraunt. The head waiter brought me a birthday cake and the wait staff sang Happy b-day. Champaigne flowed gallor. ...Read more

Riu Palace

by bexum

Aurora, Colorado

March 12, 2006

Email
Print

The hotel has a very nice appearance, but the staff is very rude and not accommodating. They overbook the hotel and don't attempt to help you.

From journal RIU Palace—NOT Recommended

Riu Palace

by TJBB

Roseville, California

October 8, 2005

Email
Print

Best of IgoUgo The physical facility LOOKS like a luxury resort hotel, and the room had marble floors; a free mini-bar; a refrigerator stocked with beer, water, and soft drinks; and a balcony that, with a little neck-twisting, afforded an ocean view. The staff is ...Read more

From journal Riu Palace Cabo: Not a four-star resort

IgoUgo

Riu Palace Cabo San Lucas All Inclusive

Hotel Class:

Avg. User Rating:

User Reviews

Warning: Theft at Riu Palace

Nice Resort but Theft from Rooms Appears the Norm

Great Time

Den Of Thieves Inside the Palace

Nice Facility but the Food Service Was Terrible!

Great Place to Celebrate your Birthday

Riu Palace

Riu Palace

Compare Rates Across Websites

Riu Palace Cabo San Lucas All Inclusive

What's Nearby?

Nearby Cabo San Lucas Hotels

Romantic Cabo San Lucas Hotels

Cabo San Lucas Beach Hotels

Hotel Class:

Avg. User Rating:

User Reviews

Warning: Theft at Riu Palace

Nice Resort but Theft from Rooms Appears the Norm

Great Time

Den Of Thieves Inside the Palace

Nice Facility but the Food Service Was Terrible!

Great Place to Celebrate your Birthday

Riu Palace

Riu Palace

Compare Rates Across Websites