They Stole My Money - Then Lied - Skip This Place
- February 26, 2009
- Rated 1 of 5 by
mcivalleri from Southern California, California
I booked a room for 2 nights, at the rate given on their website. When I checked out of the hotel, the bill I got was over 50% higher than the rate on their website. I tried to work it out with them, but they were rude, and just insisted that their computer is never wrong. Finally we agreed that I would just pay the higher amount, then when I got home I would email them proof of the booking price, and they promised to refund the difference. It was so uncomfortable arguing in the lobby (on our honeymoon) that I agreed. But when I got home and sent them multiple documents showing the price, INCLUDING a picture of the computer screen at their website, which even a month later STILL showed the lower rate for that room, they wouldn't refund the difference. They claimed that the room I asked for was not available, and that they booked me into a more expensive room (only they didn't discuss that with me before the trip), if that was even true, and I still have the email where they admit to this switch afterward. After a short email exchange, they stopped returning my emails. The hotel was already overpriced at the price on their website (that I agreed to), but add 50% and it's a ridiculous amount of money for a pretty much regular type of room. This is not right, and you shouldn't reward them with your booking.
Thank you.
- Michael
P.S. - They are also always trying to "upsell" you on excursions and things, which by the way are more expensive than just going there and paying for it yourself. They also say you get a free drink upon arrival...what they don't say is that if you ask for anything but what they already have open, they tell you a short list of what "qualifies" for a free drink.