Poor 1st impression, but things got better...
- March 18, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
Upon arrival, we did not know where to go to park and/or check-in. We could not find anyone to guide us. We pulled into a garage and could not figure out where to park or access the hotel. We attemped to leave the garage, but the non-English speaking booth attendant drove us crazy. Not only could he not help us, he muttered and just repeated what we said, and demanded $5 and a ticket (which we did not have). He finally opened the gate, pehaps afraid of the police sweatshirt I was wearing.
I finally called the hotel. After 2 transfers, I spoke with the bell-hop, who instructed us where to go. I was blocks from where we were!
When we arrived in the lobby, we were met with a long line and only 1 person at the desk. We waited a long 30 minutes.
The clerk requested a credit card, as usual, for any ordered services or charges. When I asked how much money would be held or charged, she answered, "I don't know". Needless to say, I did not hand over my card.
We then started what seemed like a 3 mile trek to the hotel elevator....up an escelator, through the casino, through the shops, up an escelator, by some eateries, up an escelator, to the elevator....
The room was clean and OK, but the door was thin and there was not a good "seal". We heard, at 1am, a room service attendant banging and yelling a few doors down, as if he was in our bathroom.
Lots of places to eat.
Oh, when we pulled into the valet, we almost were hit by a police car trying to pull over a car in front of the lobby....what a trip
NICE HOTEL...NICE TIME...
- February 13, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel was very nice...staff were friendly...room was clean...the shops were convenient and fun to browse thru....Adam Good Deli was our favorite, as they had very reasonably-priced items, and were open from early A.M., until late P.M.. There were occasional hallway noises, and doors opening shutting, but not bad. You all know what I'm talking about. (NOTE: If there are any inventors / entrepeneurs out there who can invent a SILENT DOOR-CLOSING system, you will make MILLIONS !!!!!...)
The room was very nice, stayed in Havana Tower.
- February 3, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
While the room was very spacious with a comfortable bed and nice sunset view, the location to the gym (extra fee for use) and pool (nothing fancy) was inconvienent. The staff was not helpful and was curt-no explanation of the diamond club (tracks your gaming) and not a good parking experience. The casino was fine but we would stay someplace else next time.