Gran Melia Cancun

From $ -1 per night

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Boulevard Kukulcán Km. 16.5 Hotel Zone, Cancun, Mexico 77500
52-9-881-1100
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User Reviews

Results 1-10of 111 Reviews


Bed Bugs and Time Share Pressure

A traveler

Travelocity.com

As we walked in we were instantly greeted with a helpful hand frome the concierge. We then checked into the hotel which went smooth. We were then escorted to a desk where we were instantly pressured and told that we should not believe anyone we ...Read more
Overpriced, small and smelly

A traveler

Travelocity.com

When we arrived we were not told that the beach would be closed for the last six days of our stay. We had to ride the bus for five miles to the beach at another hotel at our cost. The room we were given overlooked a stairway but if you leaned out ...Read more
Extremely Disappointed - Red Level Service is Non-Existent

A traveler

Travelocity.com

My girlfriend and I stayed at this hotel during the Christmas/New Year holiday. This is my seventh time going to Cancun and I have stayed each time at the Gran Melia Cancun. Unfortunately, I can not recommend it anymore. In short, the service was ...Read more
Over Priced Over Rated POOR Staff Never want to even go back to Mexico

A traveler

Travelocity.com

Paid to Up Grade to Red Level. We do not book all inclusive because we prefer to eat meals prepared for us individually not a buffet. We could not get booked at one of the two "good" restaurants out of a 5 night stay - not one single dinner could be ...Read more
looks amazing...but it's not

A traveler

Travelocity.com

Great disappointment, I won't come back. Pros: -spectacular architectural design: the hotels looks amazing from outside and inside -great dinning restaurants, Kuh-na and Tempo are very nice. -Nice pool area Cons: -very humid and hot inside the ...Read more


You don't get what you pay for!

A traveler

Travelocity.com

I agree with Watch How They Advertise This Stay Anonymous from Kalamazoo, MI , I done alot of research before deciding to stay at this hotel in Jan 2010. I go to Cancun about every year. I decided on this hotel because the reviews were pretty good ...Read more
Unfortunately we don't know!

A traveler

Travelocity.com

We had confirmed, pre-paid reservations but upon arrival, we were told they had no rooms because of a convention. The Gran Melia promised a certificate for a complimentary future 3 night stay, but they never gave it to us. They moved us to the ...Read more
THE HOTEL ROOM

A traveler

Travelocity.com

We were stuck in the forgotten room, no mattress pad, sheets over mattress only. The refrigerator was plugged into an outlet with an on /off switch so we unintentionally turned off the refrigerator. (i have medication which requires ...Read more
Do not stay here, even if they pay you.

A traveler

Travelocity.com

My new wife and I arrived at the Gran Melia after a glorious stay at the Royal Hideaway Playacar (in Playa de Carmen). We were welcomed by a curt front desk and three timeshare salespersons (offering free shampoo, and desguising a free breakfast ...Read more
Good if you're a drunken college student but not forfamilies

A traveler

Travelocity.com

My husband and I booked our seven day vacation here with our three small sons. The hotel was beautiful but from the first night it went down hill. The hotel was filed with high school and college students partying all night long. They called our ...Read more