Fiesta Americana Grand Coral Beach
Beautiful !!!!!
- March 26, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
We "Loved" this hotel we can hardly wait to go back! We took our 3 boys for Spring Break. This was their first time in Cancun. My husband and I had been there 2 times before. We stayed at other " nice " hotels but this was the Best by far! Yes everything was Very expensive but well worth it. These people were constantly cleaning! even the beach! they actually clean the seaweed off the beach. I have never seen that in my life. They told us that they recieved the Five Diamond Award and only them and the Ritz Carlton obtain that award there. Just be prepared to spend a lot of money! the breakfast buffet for 5 was about $98.00 and that was breakfast.... but it was delicious. Mimosas n all. It's just like being at a fancy hotel in the U.S. Oh yeah another great thing is all the best clubs are right across the street so you can just walk : )
Trouble in Paradise
- March 10, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
I have to say that the Hotel is beautiful!!The service amazing. Top notch! It would have been the stay of a life time except for the very unpleasant experience we had. My daughters Blackberry Storm went missing from the room. We know exactly how,and when this occured.Whether it was an accident or a theft we will never know.However the way the Hotel management handled, or shall I say didnt handle it was unacceptable! We were ignored.and the time response was unacceptable.We quite possibly might have recovered the phone if they had any sense of urgency. I spent 2 days of my vacation running after Management trying to get someone to take responsibility.It wasnt till the morning of my departure,that a Manager came to talk to me.He accused me of creating the incident. Well,I couldnt be more insulted! I had $100,000 of jewelry,a $2000 lap top,$1000 camera all not locked-up,(there safes can only hold a wallet,yet they said I should have locked up all my valuables)Why the heck would I chose to torture myself,with a missing phone that belonged to my 17 year old.Who in turn caused me so much grief I could have jumped of the building!! Upon my return home Ive spent a week corresponding with the Hotel management to come to some sort of compensation.To this point I have been made promises in writing, but nothing has been delivered.In summation,this 5 Diamond Hotel is Beautiful, but if something goes wrong,dont rely on the management to back you up! They will deny any liability!Nothing wrong ever happens at their Hotel! I also have asked them for an explanation of some charges on my bill.I have had no response!
Cold water
- March 5, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
If you love cold water in the pools, this is your hotel. Because they have so few people staying they turn down the heating of the pools, so, the water is freezing.
Not so Grand Category if you ask me.
An OK Vacation But....
- February 20, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
We booked this hotel because of its 5 star rating but we did not believe, after our stay, that it was a 5 star hotel. The pool was fine and my kids definitely liked going to the pool bar for food and drinks but it is true that the sun is gone on the pool by 2:30 and at the beach by 4. The food was very good which is another reason we opted for this hotel instead of an all-inclusive. The service throughout the hotel was great. We thought the hotel was spotless. Our rooms were nice, very clean and beds were very comfortable. Unfortunately at night the hotel is extremely quiet and there is nothing going on except maybe some light music in the lobby bar with a few couples in the lounge. The hotel is quiet in general and sometimes that is a good thing because we always got a great spot on the beach and none of that getting up at 7am to claim your spot at the pool or beach. The hotel charges $10.00 a day to use the fitness center which was a disappointment. They have a great buffet breakfast which is included in the price of our room so that was a definite plus. The activities during the day were basically non-existent even though they were posted every day by the pool. "Ping pong" was one table on the grass and the Spanish lessons did not happen on any day.
Overall I would give the hotel a 4 for the food and service but a 3.5 for the amenities and the facility itself. Make sure Cancun is the place you want to be..It is great for college kids.
Wonderful experience
- February 15, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Our stay at the Grand Coral beach hotel was wonderful. The people were all very friendly and everything was beautiful and impeccably clean! Food was more expensive than surrounding restaurants and drinks were very expensive, but other than that we loved it! It was more than we would probably pay again, but I'm glad we did it once.