Overall I had a great time on vacation with my family; however, I would never recommend this resort to anyone other than Mexican heritage and/or spanish speaking people...as they are the only ones who get true service....drinks brought to them around the pool, etc. Americans don't...you have to get up and get your own drink; and, beware...the bars close earlier for you!!!!! The food wasn't bad, but be prepared to eat the same thing all week for a limited amount of time.....and get bad service even if you tip good. Certain things are not available to you (like soda for breakfast) that is unless you are Mexican. And....be prepared to pay for broken things that you did not break.....while on vacation a pool sign had gotten broken...right away it was my cousins fought even though he had been in bed during the supposed time of the incident (that is all 4 different times given). Everyone that was with him tried to explain what had happened...but they didn't want to hear it. 4 different guards gave 4 different stories as to what happened...all ridiculous and impossible in nature...but still we were made to pay or go to jail! And after....all the staff and guards sat around us callling us gringos and pointing and laughing in my cousin's face. They said that we would be sorry for writing a bad review. At that time we had found out that 4 other americans had had stuff stolen from their room and had incidences such as us. Bottom line....DON'T TRUST ANY OF THE WORKERS. O and beware of the cock roaches and maides just walking in your room even when the do not disturb sign is out. PS one cock roach was placed under my door by a security guard....!!!

First of all the rooms have bugs in them and the beds are like sleeping on bricks and we needed roomservice everyday and they only came like 2 days out of the week stay we had to keep asking for towels ..etc.. the food was the same exact thing everyday just cooked a different way and put a diferent name on it and made several or my family members sick and vomited.. I would never recommend this hotel to anyone not even if they were desperate .

We were a group of 20 with 5 rooms. We requested all together and ocean view and we did not get that. The beds are very hard and the quilts are rough. The showers (only) are horrible. Leaks all over the bathroom floor. The beach is Marina side and that is what it is. Seaweed galore. The outdoor entertainment was okay , best when XYZ was on duty. The indoor entertainment was okay. Pools were good - hot tubs were not hot but both closed just at dark - too early. 2 1/2 star I guess is correct. All should be treated equal.

The rooms are a bit rundown. There is nothing special about the room. It's literally beds w/ a counter space and a bathroom that smells like mildew. There are not any drawers and not really a real safe. We had expected a little bit better than what we got. I would recommend only booking 5 stars in Cancun.

we had a great time we got back on the 14/6/07 we are going back next year for a month the people that didnt like it must not no how to have fun and should go to riu palace next time its a bit more up market but we wouldnt go any were eles or change our honneymoon it was amazing the staff work hard to see that every need is covered there was nothing to complaine about for us