Our room leaked water from a broken pipe and totally flooded the room due to the last hurricane. We had to move to another room and it wasn't an ocean view as in the first room. They were not really apologetic about the whole situation. The steak house was terrible, but the buffet was good, so was the Italian food and the Japanese restaurant. They need more to do for activities. It has good possibilities, but they seemed to be running short of staff and didn't keep our frig well stocked. I did like the rooms, but the shower door wouldn?t shut.

very nice hotel almost new, but the service we got from thier staff was terrible from the front desk check in to a long long long long check out. staff wont even try to help you with any thing i've traveled alot and this was the worst service i ever got . sorry but even with a nice place like that i will never go back to the "cannot help you palace".

Loved it loved it loved it!!!!!!!!!!!!! Service was great, rooms were great, food was great, drinks were great, location was great...We are going back next year and we are counting the days!!! It was wonderful!! Recommend everyone to stay here. Its awesome..The staff really makes you feel like they do enjoy waiting on you. Look forward to going back

Wonderful. We had a beautiful room overlooking Caribe. Very clean great service in every part of the hotel. Restaurants first class especially Italian restaurant.Spa wa very professional and relaxing a must visit. Kids had lots to do.Please drink responsibly because as an all inclusive people can abuse a bit. We would love to go back Jose at the pool so sweet and lots of fun the people who ran pool activities X and Y The best of Mejico(and there's lots) but the people outshine it's beauty by far!!!! Gracias a todos que hicieron una vacacion inolvidable para nosotros!!!

The hotel was very beautiful, large and near the ocean. Staff and waiters are very polite, with good english. Rooms are always clean, fresh and air-conditioned. Entertainment program is magnificent, one of the best ones I have encountered. Plenty of things to do. I did not want to leave. Restaurants besides the buffet place serve fine food. The only minus is poor quality of the cocktails and drinks they serve. Their bartenders are not very professional.