Hotel was beautiful. Pool was great and the staff at the hotel was amazing. Anything they could do to make you happy was their mission. Food was very good and drinks even better. Our favorite place for dinner was the Japanese restaurant. The only complaint is how loud it is in the halls when you are in your room. After a few nights, it got better. If booking excursions, be sure to ask every possible question. They do not give you all the details and you end up on longer trips than expected. Overall we had a great time and are already planning on returning to the hotel next year!

There is not enough words to describe this place. Let me tell you! The hotel location is perfect because it is in the middle of everything. The food?? Ni se diga! Food is amazing and YES! they will do anything to please you in case you didn't like something on the menu or else. The rooms are soooooooooo clean and beautiful; it accomodates the customer in all possible way. My best friend and I fell in love with CANCUN and the hotel of course because we were treated like queens. Anything we asked, we got it. Food is free, drinks are free and some of the tours as well. It's true, the tours are kinda long, but in reality there were some that you even needed more time. The Chitchen Itza was good, bit long but everything was included (minus the shopping, of course!) About shopping? Be a little bit smart when you buy stuffs. If you are getting little gifts, i can recommend the gift store inside of the hotel..in reality is not expensive. Prices are reasonable. IT'S ABOUT BARGAIN AND ASK FOR DISCOUNT, People!. I got a really Mariachi hat for a reasonable amount of money at ChiChen Itza: very different material from the ones sold downtown.BELIEVE ME! The staff at the hotel were EXTREMELY servicial and kind. They do enjoy doing what they do. If you decide to go to Isla Mujeres, that will be a nice place to shop around some stuffs: ask for discount! and if you decide to go, ask for the Party Boat with XYZ. I bet you will enjoy the ride laughing, dancing, and even drinking, lol. Activities: I believe it is ok..even kids friendly. The whole family will enjoy it. Music at the pool is good. The clubs are

This property is a GARBAGE! If you want a vacation, this will be your worst one, EVER! Guaranteed!

We love the service, everyone there loves to please, the food is awesome, we like Frida the most! If you plan to take one of their Palace Passport Tours beware of te following, yes food is included but you will have to pay for drinks, yeah drinks no biggie, so you know a can of soda is $2.50 in dollars. And if you do their (free) tours they will make you do forced shopping, for example we went to Chichen Itza, and on or way their we stopped at a "mayan Coperative" Or so the tour guide said were they pretty much tell you that everything their is cheap and it is not! I bought a Necklace there for $45 dollars, and later on the week I found the very same one for 25 downtown Cancun. On those tours they really act money hungry, they want tips for everything.So please beware. And about the time shares they did ask us if we wanted to attend a 90 minute meeting, but we said no and they backed off. The beach is awesome, the food is excellent. For transportation use their city buses they cost 6.50 in mexican pesos and they run 24 hours. We had lots of fun!

It was a dream vacation. My kids beged not to leave. They enjoyed it so much... We are already planning to go back in July. They liked a lot their kid's club. They make a lot of new friends. The location was excellent, we were at the middle of the hotel zone. The tours that they offered are very interesting and fun. The food was excellent. My daugter was very picky with her food. they will make her anything that will make her happy!!! If you are looking for a great place to hang out and want to be waited on-this is it! Can't wait to go back!