Live Aqua Cancun Hotel

From $ -1 per night

Avg. User Rating:


Blvd Kukulcan Km 12 5, Cancun, Mexico 77500
01 443 113 1365

Editor's Note: This property was formerly Fiesta Americana Grand Aqua Cancun.

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Travel Photo by IgoUgo member

User Reviews

Results 1-10of 116 Reviews


A beautiful, sophisticated, romantic resort...UNTIL...

A traveler

Travelocity.com

Our first few days at Live Aqua were wonderful. The staff, service and facilities were exceptional. We were in heaven until a very large group (approx, 100+) from a major beer company arrived. This resort went from a top notch resort, to being ...Read more
Watch out free credit.

A traveler

Travelocity.com

Be careful about free credits. Some staff could be misguide you so that you would spend your budget rather than the credits you gets. Customer service center was not that helpful to solve some issues about it.
Would not recommend this resort

A traveler

Travelocity.com

This is the letter I submitted to the Live Aqua hotel about our disappointment. My husband and I arrived at Live Aqua on 2/8/12 for a 4 night stay. We were confirmed with an Aqua Club ocean front room. Our escort, Carolina, went through our bonuses ...Read more
This resort claimed to be all-inclusive but nickeled and dimed you for a variety of things. Also, not adults only as advertised.

A traveler

Travelocity.com

Overall a relaxing vacation just disappointed in extra charges and children on premises
BAD CUSTOMER SERVICE

A traveler

Travelocity.com

Had terrible customer service with Travelocity. Booked the trip online that WE planned and when hit enter the Travelocity changed info.. Called immediately and got multiple people we could not even understand. When finally got someone we could ...Read more


It was "OKAY"

A traveler

Travelocity.com

Resort was beautiful and our room was fantastic. The room we booked was unavailable (not sure why), so we were upgraded to the Tierra Suite. Huge room, 2 balconies, absolutely amazing views. Front desk staff were overwhelmed upon check-in, they did ...Read more
It was "OKAY"

A traveler

Travelocity.com

Resort was beautiful and our room was fantastic. The room we booked was unavailable (not sure why), so we were upgraded to the Tierra Suite. Huge room, 2 balconies, absolutely amazing views. Front desk staff were overwhelmed upon check-in, ...Read more
Live Aqua is a very clean and peaceful resort. It has a beautiful pool! It's the best I have seen. The food was above average but the drinks were l

A traveler

Travelocity.com

I would recommend Live Aqua if you are looking for a relaxing vacation. It is definitely not geared to the party crowd. The food is above average, but there are only three restaurants to choose from. The drinks were lacking in taste and liquor. The ...Read more
Great place to stay. Our first visit to an all-inclusive

A traveler

Travelocity.com

From check-in to check-out it was a superb experience. Food was wonderful, staff friendly, spa treatments were awesome. No complaints. Would come back again.
Be cautious when booking

A traveler

Travelocity.com

Facility was very nice and quite the first part of our trip until a major beer group arrived and took over the place for three days. Load music at night and noise in the hallways as the drunk people would come back to their rooms at night. ...Read more