- 2 out of 5
- Avg. Member Rating
- 5
- Reviews
Bed Bugs
- May 19, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
When first walking into the room the bathroom door was busted and the handle was hanging off of the door which it didnt matter that much to us until we get ready to lay our children down to bed and we notice there were bugs all over the bed and one bite my mother who was staying with us and we also noticed that our children had bites on them when we told the service desk about this they told us it is our responsiblity to make sure the next room they gave us was bed bug free. When we asked to seak to a manager we were told we had to wait until the morning. When the morning came and we talked to the manager he said they were aware of this problem and they thought that it was taken care of but when we asked if they checked before puting us in that room they told us no they hadn't. I would not stay there ever again!
100% Satisfaction ... Not Guaranteed!
- October 20, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
This was awful. I strongly recommend against staying here. Dirty, dingy, and not a good value.
We were tired and didn't have any reservations as we headed toward Chicago. This didn't look too bad from the outside and the lobby. We rented a room with a jacuzi. The toilet didn't work, we asked them to fix it before we took the room. They did, but it continued to give us problems. The jacuzi, a/c, and tv remote did not work. When we complained, they gave us a token discount (despite the prominent sign saying 100% satisfaction guaranteed) and said the manager would call. He never did, despite our repeated calls.
I expected better...
- September 23, 2006
- Rated 2 of 5 by
a traveler from Travelocity.com
The hotel was disappointing, probably because the prior traveler rated it well. Issues: the front desk clerk had a child with her, who carried on the whole time, including during breakfast, which was right next to the main desk. The halls on the first floor need more lighting and an update. The exterior of the hotel looked dirty. Front desk personell were very friendly.
Never again
- September 10, 2006
- Rated 1 of 5 by
a traveler from Travelocity.com
Had 1 luggage cart, Not enough towels,No responce to the request for more. Tub backed up and no one came to fix it.
Great Stay!
- July 29, 2006
- Rated 5 of 5 by
a traveler from Travelocity.com
The hotel staff was very friendly, superb, and helpful. The rooms were very clean and the hotel itself was recently remodeled. If one runs into tire trouble, like I did, Velasquez and Sons on S. Calumet is a great place to get your tires fixed. Watch out for construction on the I-80/I-94 and if you want to go into Chicago, use the Hammond Train station (1 mile from hotel). Overall, kudos to the hotel and its staff!