Go somewhere else
- February 2, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I would never stay at this hotel again. I booked on line for a non-smoking ocean view. When I arrived, I needed to pay another $25/nite
to upgrade from a garden view to an ocean view. I was OK with that.
But, my 1st room had meldew ordor, so the next day I moved to another room. It also, had a bad musty ordor, so I moved back to a garden room on the 1st floor. The next day I discovered I had no hot water. When I called, all they said was, something happened and no one on the 1st floor had hot water. They didn't know when it would be fixed, and for the next three days I had no hot water. My stay was hell, and I will sum it up this way, if you have above average standards go to Pueblo Bonito. It will cost a little more, but it is money well spent.
The reviews are right, Pueblo Bonito is great place. The help is very
professional and they understand the meaning of customer service.