The spa was great too. We took advantage of the spa facilites, which included a sauna, steam room, jacuzzi, and other pools before we had our couples massage. The spa facilities were beautiful and well-kept.

We thought the gym facility was the nicest we've ever seen and used it many times over the week, which we normally don't do while we're on vacation. The room is spacious with plenty of cardio machines along with free weights and other exercise equipment. They also had pilates and yoga classes that we did not take advantage of.

Resort Experience:
When you first arrive, they have you sit on comfortable lounge chairs in their open air patio and serve you fruity drinks and cold wash cloths while you check in comfortably.

One of our criticisms was how they hook you into their timeshare presentation. After having been on a couple of things, you'd think we'd know better; but when their representative promised that it wasn't a sales pitch, we agreed to go on it. Having talked to other couples, we actually feel lucky that we were not given the high pressure that they were subjected to. We did get a couple of boobie prizes for going to the presentation, some of which were worth it and some that weren't.

• Unit Type: 1 Bedroom
• Activities: Very Good
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Very Good
• Service: Excellent

All of them have a small refrigerator which is stocked with sodas, beer, water, and liquor. We found out though that if you drink your four beers in the refrigerator, they won't bring you any more until the next day. You also cannot order beer or wine with room service. They also have a small basket of snacks (like doritos, potato chips, peanuts) which they restock every day.

We only had one bad experience with room service. When you order, they say that it takes about 45 minutes. Well, after about one hour, we had not gotten our dinner, so we called and they said that they had lost our order. The woman was not very helpful so I called the concierge. We had to reorder our food and it took about 15 minutes to get the food. We were disappointed that no one apologized to us for their mistake. Also, the room service menu for dinner is somewhat limited.

Besides the daily beverage/snack service, they also had maid service in the morning/day and a turn-down service in the evening (but no chocolates on the pillows).

This is our experience, but we felt that the second floor crews were better (absolutely perfect) than the seventh floor crews. On the seventh floor, there were instances like they didn't replenish the toilet paper and we were completely out, they didn't have water on one of the days or replenish the snacks, and they didn't resupply the complimentary toiletries one day. These may seem like small things, but when they strive to be a 5-star resort and we had already experienced 2-3 days of flawless service, these things stood out.