Emperador Hotel and Suites
- 3 out of 5
- Avg. Member Rating
- 19
- Reviews
Wonderful vacation location
- May 28, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
Stayed at the emperador hotel in april and had a wonderful vacation. Helpful staff and every question we had was answered. There is nothing bad i can say about the hotel. W e will stay at the emperador hotel from now on because we liked the location so much. We have stayed in the town before but this was a positive location and experience like none of the others. Jesus you were just great to have meet. Thanks for the wonderful time.
Nice for the Price
- February 14, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
I stayed in a suite with a kitchenette and a queen sized bed. The bed was not really comfortable, but I was prepared for it.
The location is great, and I really enjoyed being right by the water and close to all the action on the Malecon.
No speakee any english
- December 29, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
Would not recommend this hotel, first of all no one spoke decent English. I checked in with my boyfriend and they gave us a room with two extra small twin size beds. They did move us to another room with yet another twin size bed and an extra small queen size bed. Being that we are plus size people the accommodations were a little less than desirable. The linens were old and very hard, and there were no wash cloths. Thank god I only booked for one night! The room was not worth what I paid for it!
A little "rough" but worth it for the view!
- October 15, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
My husband and I spent a week at the Emperador in August. If you are looking for a 5 star luxury hotel with mints on your pillow, this is not it. But if you are interested in an economic, fairly comfortable room, with a balcony right on the ocean, this is it. There is a fridge, so buy beer and water and you can hang out and watch the sunsets before you go out to dinner and check out the nightlife. Great little restaurants within walking distance, many right on the beach. Make sure you ask for a room in Building 2, you can walk through the lobby and down the steps right out onto the beach. Sheets and towels are not plush, but you ARE on the beach in Mexico, so just deal with it! It is away from the tourist zone, but it was an easy walk to shopping and the flea market. Lots of native Mexican families vacation in the Romantic Zone, not a lot of Americans. But if you stay in the Tourist Zone (near the airport), you will be shopping at a mall that could be anywhere in the US and eating at Chile's. Not for us. The staff at the hotel was helpful and friendly, with a bellman even running several blocks to find us a taxi to the airport at 6am. Would definitely go again!
Horrible Hotel and Staff
- May 23, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
We went to beautiful Puerto Vallarta as we have done for many years and decided to stay at the Emperador Hotel & Suites. We usually like to try out different hotels to experience new locales and services. Upon our arrival, the hotel staff was extremely rude and unfriendly. The room we were given in tower #1 was awful. Most of the light switches in the room did not work. The room was dark and gloomy (only one light fixture worked.) The view was confined to a small "terrace." The security in tower #1 was virtually nonexistent. The bed sheets had cigarrete burn marks on them. On several occasions we saw mice in the room. If you'd ask the front desk staff for help, they wouldn't help you out. We won't recomment this hotel to anyone. Spend your hard earned money somewhere where you'd get your money's worth and would be welcomed as a guest, not a nuisance - that's how the hotel staff made us feel like. There are cheaper and more welcoming hotels in Puerto Vallarta than the Emperador. What a horrible experience at this hotel. Never again!!!