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by UK Flower Girl
Sydney, New South Wales, Australia
January 26, 2004
On the surface, the room looked like a standard three-star Hilton--fairly nice with a comfortable queen-sized bed. It had amenities such as TV, trouser press, iron, phone, minibar, etc.
We had several problems such as no towels and we had to go back to the front desk to ask for our champagne and cake. There was a burned-out bulb, missing bulb, broken light fixture, missing closet knob, poor TV reception, and no literature in the room pertaining to the hotel or surroundings. Lastly, they brought us the champagne and cake on a nice trolley. We thought it was really neat to have a little treat. The cake was clearly some leftover piece that had been left uncovered in the fridge for entirely too long. It was cardboard-covered with frosting. No complaints about the champagne, though.
I was sick that night and morning, so we didn't complain about other problems on the way out. I sent a letter to Hilton outlining the problems. We received a 20% refund on our credit card and a nice apology letter.
There was a very nice breakfast buffet in the morning that my husband rather enjoyed (I was too sick to eat).
Overall, I would suggest staying somewhere closer to the city and just taking a cab in the morning. It will cost less and the standards of quality will be much higher.
From journal Mexico City and day trips from the city