Condado Plaza Hotel and Casino

From $ -1 per night

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999 ASHFORD AVE, San Juan, Puerto Rico
787-721-1000
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User Reviews

Results 1-10of 127 Reviews


Shouldn't even be open!

A traveler

Travelocity.com

Hotel website says new carpet is being installed...that's an understatement! Entire hotel is being renovated! Noise, dust, broken elevators and a staff that doesn't care about service. Go somewhere else!!!
Disappointment at the Condado Plaza Hotel

A traveler

Travelocity.com

Furnishings dated, rooms filthy--worst part was the incompetence and sullenness of the staff--run, don't walk, to another hotel
WORST SERVICE / WORST EXPERIENCE

A traveler

Travelocity.com

- We paid extra for Ocean View rooms, but rooms were not ready at 7:30 pm. Ended up in the different rooms. It took them 2 days to change us back in the rooms we had originally reserved. There also they messed it up. First they gave us the rooms ...Read more
WORST SERVICE / WORST EXPERIENCE

A traveler

Travelocity.com

- We paid extra for Ocean View rooms, but rooms were not ready at 7:30 pm. Ended up in the different rooms. It took them 2 days to change us back in the rooms we had originally reserved. There also they messed it up. First they gave us the rooms ...Read more
Worst hotel I have ever stayed in....Period!!

A traveler

Travelocity.com

This was the worst hotel I have ever stayed in. The parking garage was flooded the whole week I was there, and the price for parking was expensive. The elevators were broken 3 out of 7 days and it took 30min to get from the 9th floor to the lobby ...Read more


rcl1953

A traveler

Travelocity.com

Will not stay again. Expensive hptel with very poor customer service. People at Hotel Check in will just ignore you while they are not doing anything. Tried to get their attention with no response.
Getting what you overpaid for

A traveler

Travelocity.com

The room for which I paid extra for the lagoon view wasn't ready at check in time (3 pm) after several visits to the reception booth I got the room at 8:30 pm -a real odissey- since I was awake since 5 in the morning to depart from Miami to San Juan
Disappointed

A traveler

Travelocity.com

I was not pleased with the hotel. I thought it was too expensive for the quality of services that I received there. The rooms were not that great (one door broke and almost hits me). The fire alarm activited at 6 am for no reasoning and the ...Read more
upset

A traveler

Travelocity.com

Contruction and turning off our water for two days was the worst. Ignoring our questions andnever calling back with answers was second. Being second to proms and weddings was third. It was an anniversary destroyed.
complete renovation underway

A traveler

Travelocity.com

6 months ago was under partial rennovation and a good deal for location if room away from construction. Now the entire lobby area is drapped with plastic sheets, painting, hammers, dust, and construction workers...likely be nice when finish. But ...Read more