Condado Plaza Hotel and Casino
- Carmen
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 62
- Reviews
-
14
- Photos
one of the greatest time
- August 11, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This was one of best placest, I have never been treated so nice by everyone. I planned to propose to my girlfriend at the time and the management was so great to help me plan something out. Only 10 minutes away from airport and old san juan. The hotel had just been renovated and looks great will stay there again.
For the Price, Choose Somewhere Else
- July 29, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
I stood in line for almost 30 minutes to check in, because there was only one person working the front desk. The manager came by, said something to the young lady and kept walking while I, along with several others families waited in line for help. The bathroom sliding door kept coming off track. The pool services close at 5:00 (slide and towels). On my 1st after-hours visit, the bartender had towels behind the bar; however on the following day, another bartender shrugged it off so I went the front desk and asked the young lady to call housekeeping to deliver some towels. She told me that I would have to go back up to my room and they would deliver them there. She said she wasn't going to have them bring towels to the lobby; so I went over to the concierge, and the lady immediately called housekeeping and they brought the towels. When I asked for the manager, he was missing-in-action again...nobody knew where he was. Our internet services didn't work in our room, and it was never resolved. This hotel has a "can-do" motto; however, they "won't-do" whatever they don't feel like doing. For the price, choose somewhere else to stay.
Great stay, great location
- June 20, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
We found everything about this hotel to be above and beyond our expectations. It's a lovely hotel, renovated so that it's bright and airy. The room was modern with a Japanese look to it- platform beds and frosted glass doors to the large bathroom. It looks just like the pictures. We had a city view room which I actually preferred to sit on the balcony in the evening and watch the activity below. Starbucks is right out front on the property and we found a favorite restaurant right down the street on the waterfront. The location is very convenient. The trip to the El Yunque Rainforest was well worth it and we were only a fifteen minute cab ride to Old San Juan. We went to the Plaza Las Americas and the concierge gave us a coupon book with lots of little goodies and discounts. All in all, we had a full and relaxing stay.
The best service in a great location!
- June 4, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I have had the best service experiences at the Condado Plaza. Jean-Pierre at Concierge and Hector at Room Service went beyond the extra mile to make my fiancee's birthday surprise special. Caesar at the Bellman's Desk is also really great about making sure our stay is always nice. We have stayed at this hotel several times over the past two years and we always plan to go back.
great place to stay
- May 23, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
we had a nice stay!!! the room was nice and staff was helpfull would stay again.