Holiday Inn London Kensington Forum
- Kathy
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 63
- Reviews
-
6
- Photos
Good choice
- April 28, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
My husband and I were very happy with this hotel choice. Very convenient - one block from the underground, restaurants, a grocery store and a drug store. Great area, close to major museums and multiple underground lines. The hotel was clean and the service was fairly good. Only complaint would be that the housekeepers seemed to disregard the "do not disturb" sign on the door if it is after 8 a.m. - luckily we kept the door bolted, but on 2 mornings they tried to get in the room while we were in there!
terrible hotel.gets business only based upon its location
- March 30, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
We booked two rooms for six nights in march,2009.We went to london from Ohio,U.S.A.for our dream family vacation.This hotel being near the tube station in central london attracted my attention.I didn't know that the location near to the tube station is the only reason why this hotel gets business with the foreign tourists.Four star hotel?In what way?The hotel website is deceitful.The description of rooms indicate lots of things which were totally missing.For example,mini refrigerator in each room?We had none in either room,only the empty space where the refrigerator was supposed to be.No working electric bulb on the main lamp for six nights.The T.V.wasn't working either.They replaced another one from another room which was no better,just a headache.Most disturbing thing was the rude,most unprofessional staff.A senior staff or who ever he was barged into(do not disturb tag was on the door)my room without even knocking.No hi,no introduction,rudest possible tone,totally unprofessional attitude.And this hotel wants business from Americans?An order of nachos from the room service was like a pile of mud. i spent over twelve pounds on this mud which no one would even touch after the first bite.I spent ton of our money on this hotel and all we received was bad treatment from its rude staff. Coming into my room without knocking to order me around without self introction?My vacation got ruined right then.Polite,professional staff is number one quality i look for in a hotel.Bye bye ,not a cent on this hotel again from me,there are plenty of hotels in london near tube stations which was the only positive feature this hotel had.
terrible hotel.gets business only based upon its location
- March 30, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
We booked two rooms for six nights in march,2009.We went to london from Ohio,U.S.A.for our dream family vacation.This hotel being near the tube station in central london attracted my attention.I didn't know that the location near to the tube station is the only reason why this hotel gets business with the foreign tourists.Four star hotel?In what way? The description of rooms indicate lots of things which were totally missing.For example,mini refrigerator in each room? We had none in either room,only the empty space where the refrigerator was supposed to be.No working electric bulb on the main lamp for six nights.The T.V.wasn't working either.They replaced another one from another room which was no better,just a headache.Most disturbing thing was the rude,most unprofessional staff.A senior staff or who ever he was barged into(do not disturb tag was on the door)my room without even knocking.No hi,no introduction,rudest possible tone,totally unprofessional attitude.And this hotel wants business from Americans?An order of nachos from the room service was like a pile of mud. i spent over twelve pounds on this mud which no one would even touch after the first bite.I spent ton of our money on this hotel and all we received was bad treatment from its rude staff. Coming into my room without knocking to order me around without self introduction?My vacation got ruined right then.Polite,professional staff is number one quality i look for in a hotel.Bye bye ,not a cent on this hotel again from me,there are plenty of hotels in london near tube stations which was the only positive feature this hotel had.
simple, basic hotel in great part of London
- March 30, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
Supposedly the tallest Holiday Inn in Europe, it's pretty basic and doesn't have a lot of amenities. The best 2 things about this hotel is it's in a great neighborhood and a 3 minute walk to the closest tube station. It appears to be a magnetic hub for large American tourist groups. Access through the lobby when 3 busses of traveling high school students arrive is nearly impossible. The most important thing to remember about this hotel is the elevators - they are the worst!! After day 4 of noticing how long it took to get down from the 4th floor to the main level, I timed it on our last day. From the fourth floor, it took over 12 minutes before a over stuffed elevator arrived at our floor. Then when I could get into an elevator, the door wouldn't close. Then, the elevator proceeded to go up, where a cute German couple and I commiserated about the silly elevators. For the time we spent there, we had just been taking the stairs down because it was just silly after a while, but we had our luggage in tow on the last day. I mentioned it to one of the front desk staff who obviously had heard this complaint several times and was very defensive about getting them working correctly. I've stayed at nicer hotels within walking distance of this hotel, and while the other places do not offer the peace of mind of a major hotel chain, they do offer bigger rooms and bath rooms and quick elevators for almost the same price. Otherwise our trip to London was brilliant!
A poor choice with so many others to choose from.
- February 15, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
With the world economies in dire straits, one would think that a hotel would bend over backwards to please their guest. Not at this hotel, their attitude is we need them instead of them needing us.Problems with their heating system, not replacing their "plastic" cups in the bathrooms( I guess you are suppose to keep the same cups for the length of your stay) and of course no working light bulbs in order to read at night( they must be conserving electricity) would definitely keep this word traveller away from this location. Finally, to make a "local" call
to a family member (a usual cost of about 25-40 pence) a bargain at just under 10 pounds.
I'm from Massachusetts and I believe they must be still carrying a grudge. Come on
It was over 200 years ago.