Microtel Inn- Carolina Beach
- 3 out of 5
- Avg. Member Rating
- 6
- Reviews
Never will stay here again
- June 12, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
We were very disappointed. The room was unclean, had a very bad smell to it and it was not the room we expected. The walls are so thin you hear everything and the Television that was suppose to be 27" was only 19" at the most. This was one of the worst hotels we have stayed in. Continental breakfast did not have anything but cereal and waffles...no fruit, juice, toast, or even yogurt.
The best thing about this hotel was one of the housekeeping staff. She was about the only friendly person there.
And here's to SUE @ Microtel
- August 14, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
I called the Microtel to confirm our reservation and spoke with Sue. Sue confirmed the reservation for Thursday night but said that we did not have a Friday night reservation. How odd: we paid for 2 nights and received our confirmation from Travelocity. When I mentioned that we had a reservation for 2 nights she said, "Oh, it's a prepaid reservation." "Is that a problem?" I asked. "I only have you reserved for one night. If you have a problem you need to contact Travelocity." She was curt and rude. The constructive criticism I have for Microtel: Microtel has a great reputation. Hire friendly professionals for your business and know the cost of poor customer service. (We did not stay there and we will recommend to others not to stay there.)
In regard to the poor customer service with Sue, we contacted Travelocity. The associate with Travelocity contacted the hotel and also spoke with Sue who would not allow him to speak with a manager. After several attempts, the associate did speak with the manager. The manager stated that he would not honor the 2 night stay. Travelocity delivered exceptional service: they stayed on the phone with us and reserved a room in another hotel for us at no extra charge! In addition, the hotel we ended up staying in--the Comfort Inn in Wilmington (near UNCW)--was terrific! Comfort Inn staff members were polite and professional. The rooms were clean and the bed was comfortable. We enjoyed our stay there. Most of all, we're grateful to Travelocity for ensuring that we kept our vacation plans.
Close to everything and a friendly staff. Will stay again.
- March 17, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I was in NC to attend 2 business meetings and look at possible home relocations. You are blocks away from the beach, near the aquarium, Civil War museum, a car ferry to Brunswick county and great restuarants. My room had a window bench that over looked the pool and was a great place to sit and read on a quiet night. Since I had all the electronics with me, the in-room safe was an added bonus (an extra $1.00 per day). There is a fridge in the room and a microwave in the public breakfast area. Public eating area was well maintained and could be used 24/7 if you wanted to re-heat left overs, etc. Breakfast: waffles, fruit, breads, muffins, coffee, juices and cereal. The only item missing from the continental breakfast was a hard boiled egg (protein). As a woman traveling alone, the parking lot was very well lit and all room doors open to an interior hallway. The staff was very friendly and helpful. I will definitely stay, again.
A great value for the money.
- August 15, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
My family and I loved this hotel! We decided to try a different hotel from our norm, that was close enough to the beach without the usually high prices of being "ocean front". To our surprise, the Microtel was a great little hotel with large queen sized beds and was positioned in a good location. There were plenty of restaurants nearby and most importantly, it was two to three blocks from the beach. The pool was also open 'til midnight and "beyond". The kids loved that! My wife and I both agreed that the hotel was very clean, especially considering the fact that it was close to the beach. We have found a new spot.
Great Honeymoon
- October 15, 2006
- Rated 5 of 5 by
a traveler from Travelocity.com
W recieved great service at checkin and checkout. She even mentioned the micro pass so I could put my nights on it to earn a free night stay. The continental breakfast was a good start to the day. The room had two big beds and a great view. Close to tourist attractions and eating locations.