Results 1-10of 25 Reviews
June 17, 2003
Rodeway Inn Downtown is a place that should be avoided at all costs. One word to define this place is:
Please let me clarify my harsh judgement against Rodeway Inn Downtown. I had my parents, brother, sister in law, niece (who at the time was a little over a year old), my son, and of course, my husband on this trip. We've made reservations for three rooms to accommodate our three families at Rodeway Inn.
First room had a mildewy smell that stank beyond belief. Second room's carpet was almost black from lack of cleaning. The third room had a leaky faucet underneath the sink. We called maintenance and they immediately came. He tried to fix our leaky plumbing, but to no avail. It had beans stuffed in the pipes. So, drip, drip, drip is all we've heard for the past two nights. As for the other two rooms, a housekeeping was requested, but not a single person came. For two days, we called and complained about the lack of service we were getting. Nothing. Nada..
During all of this time, I kept assuring myself and my family that this isn't the end of it. What astounded me the most is, I couldn't believe Rodeway Inn could be a part of Choice Hotels Corporation. Normally, they have nice establishments. Not this one. Somehow this "hotel" was overlooked. I can certainly see why.
To make a long story as short as possible, as soon as we got home from our vacation, I immediately called Choice Hotels Corporation to voice my concerns. Come to find out, there were many others who had the same kind of complaints about this particular "hotel".
I am pleased to say Choice Hotels did everything in their power to make amends of our disastrous stay at Rodeway Inn Downtown. They not only refunded our money for ALL three of our rooms for the two nights stay. They also gave us vouchers to stay at another one of their hotels to give them another chance.
And you know, I never did take advantage of those vouchers. Perhaps you will have better luck than we did at Rodeway Inn Downtown. But don't say I didn't warn ya!!
Please note: Enclosed pictures came from San Antonio Rez Center's Website.
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