Radisson Edwardian Marlborough
- 4 out of 5
- Avg. Member Rating
- 6
- Reviews
sweet
- February 24, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
the service was wonderful, and it was very welcoming. the beds were amazing! loved it!
Good Price, Location, Lousy Service
- January 6, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
I stayed at this hotel on December 2008. They are still doing outside construction and there is no Radisson name anywhere to be seen. Inside, you will find a nice hotel, totally redone and with a nice feel of luxury. The staff, however, needs a lot of training. I arrived early and as expected, no rooms were ready, so I left my luggage and took a tour of the city. The location is perfect, close to the museum, easy access to the underground (metro or subway) and a nice walk to nice places. After a few hours we returned and we were told again that no rooms were ready yet. Even after the check in time, we were told that no rooms were ready until a senior employee found us a room that I am sure was ready for a long time. The rooms are expectacular. The TV is a flat screen on the wall and a bit difficult to operate as a TV, as it forces you to move from option to option before you can actually see the TV channels. Somehow the TV system stopped from working on the second day and noone at the hotel could figure out how to make it work. One day our room was not cleaned until very late when we complained about it, althought that morning before we left a staff member asked us if she could clean our rooms when she saw us leave. Later she told us that our room was not "on her list". I would stay there because of location, price and luxury, but will stay away from the staff.
Beautifully renovated!
- September 22, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Was hesitant to book this property based on the previous review, but decided to give it a shot since the location was perfect for my itinerary. Seems that they are still doing outside renovations, but the moment you walk into the lobby it felt like a brand new hotel. The lobby is gorgeous, beautiful artwork and nice furniture are very welcoming. I stayed on one of the upper floors and just loved the room. I slept like a rock every night which was so helpful while on an intense business trip.
Thanks for Nothing
- January 4, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Just booked a vacation package with the travel website. The hotel did not have evidence of my prepayment, delaying my check-in for over an hour. Upon check out I found that they had never fixed the problem, and were trying to charge me for my stay. I was informed that should I leave, I would be charged for the full stay, causing me to be late for my flight. We would have still made the one hour deadline, but the kiosks at Virgin Atlantic were not functioning properly. Because the staff could not be bothered to process our check in, we were later informed that our flight was closed and they attempted to charge us $400 for a flight to a different city the next day. I had to purchase $1500 in new tickets and am still waiting for the travel agency to give me a refund. Ridiculous.
Very Good Accomodation with Perfect Location
- November 9, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Located in the heart of Bloomsbury, the Radisson Edwardian Marlborough was an ideal place for our short trip to London. After booking, we e-mailed to request a double bed, and the hotel quickly met that request; the room was surprisingly large and conveniently appointed. Hotel staff were generally courteous and helpful; even the one night clerk who disappointed us seemed to do so out of cluelessness, not malice. One could not have a better location for access the the British Museum, underground stops, and London in general. A great value in an otherwise incredibly overpriced city.