Results 1-10of 262 Reviews
Raleigh, North Carolina
January 17, 2010
Coram, New York
July 28, 2004
We had NUMEROUS problems with our villa (#2336) such as black mold around the AC vents, an ant infestation, lamps that didn't work, construction in front & behind our villa and a closet door that was broken (just to name a few). The pools were always overcrowded. The supposed luau on Thursday nite was just a buffet with limited options (no music, no tables, none of the amenities that would make it a luau). The room depicted on the Orange Lake website wasn't close to what we got, No walk-in shower, no screened in patio and no jaccuzi. It took 4 days and NUMEROUS calls to get the black mold cleaned (black mold is a health hazard).
From journal Orange Lake---What A SHAME
December 22, 2003
While the resort activities and amenities were good overall, the actual two-bedroom OLD unit itself was completely unsatisfactory. Here are the issues we encountered while on our vacation (think the "12 Days of Christmas" song):
1. The malfunctioning sprinkler system operated for 12+ hours, spraying us in the face when we were in or out of the unit. It was never fixed despite five phone calls. Finally, they put plastic cones on top of some of the sprinkler heads so we could load our luggage. The remaining two face spraying sprinkler heads received nice pots and pans on top of them from the kitchen to save ourselves from the cool "rain"
2. The unit smelled horrible, a mix of musty and smoky.
3. The warm water quickly ran out in the shower. I couldn't even fill the bathtub halfway before the hot water was out.
4. I couldn't believe we had the White Pages but not the Yellow Pages. When we inquired with the "guest relations," we were informed that they don't have any.
5. There were FIVE rolls of toilet paper for two bathrooms, five people. When we requested more toilet paper, we were informed where the supermarket was.
6. You can't hide your clothes. Ok, so this is petty, but I really expected a closet door on the master bedroom closet. The big white door in back of the closet showed the hot water heater.
7. There’s a lump in your stocking. . . no, in your sheets and pillows that is. This was absolutely the worst bed I have ever slept in. . . and I mean ever. Motel 6 has better mattresses and pillows than this and they leave the light on for you.
8. Speaking of lights, the one outside our unit was not the most functional. Compared to the villas next to us, it barely emitted light at all. Upon inspection, it was very dirty and could have used a good cleaning, if not more drastic action.
9. The pots and pans were of terrible quality. I mean, KMart could provide an upgrade. The lid said Duncan Hines. . . maybe 150 proofs of purchases and $4.95 shipping and handling proved a good idea?
10. While the regular bed mattresses were not so comfy, the sofa bed was a nightmare, unless you like to sleep in a V-shape formation.
11. A step-down unit is nice, don't get me wrong, but that two-inch difference can be the difference between walking and limping around Disney World!
12. Lastly, the unit didn't have any tourist information. . . not a book, not a guide, not a map. Strangely enough, we found an Orange Lake Country Club Kissimmee guide by the tourist tips off-site.
From journal Christmastime in Disney World
September 18, 2004
After driving 15 hours our room was not ready even though we waited in the check in line for 1/2 hour. We checked in at 4:30 pm and check in starts at 4pm. We got our room and found it occupied by the cleaning staff of several women and their children. They told us to come back in 1/2 hour and that they had told the front desk they were not ready. After 15 hours of driving just what I wanted to do. Get back in the car and drive around some more.
The room smelled of smoke. We called guest relations to express this concern and question about a coffee service they had. Never got a call back about either.
Third time to Disney. This was by far worse accommodations we have had.
From journal not like disney
oak harbor, Washington
November 6, 2003
From journal Orange Lake, oops!
January 16, 2006
From journal Not Happy at Orange Lake Country Club
January 1, 2008
From journal Theme Park Madness at Easter Break
July 21, 2005
We had a two-bedroom unit and my brother had a three-bedroom unit. The units were very well equipped, with a full kitchen and everything you needed to cook and eat in for dinner, plus a washer and dryer in each unit. Each unit also had a patio or balcony. The units were large enough that it was comfortable just hanging out at the three-bedroom place with seven adults and five kids. They also provide you with laundry detergent. There was also a Publix supermarket at the Orange Lake Town Center, a strip mall right next to the resort, which made it super convenient.
Housekeeping does not come in during the week to clean or provide new towels, unless you want to pay the extra fee. But they were quite responsive - we didn't have any sheets or pillows in our unit for the pull-out sofa bed, and we called at 10:30pm and they brought them right away. Same for the toaster that didn't work - they brought a new one in a box within 30 minutes.
The resort also has free movie nights, which we never had the opportunity to take advantage of. And our kids really enjoyed the pools and waterslides at Splash Lagoon.
However, the downside of this resort is that you basically have to get into your car to drive to the pool or to go anywhere, as the resort itself was so large. So if you want someplace with large units where you can just hang out as a home base (like renting a condo), then this is the place for you. If you prefer a hotel-like resort atmosphere, as we do, where you can take the elevator down to the pool and walk everywhere you go on the beautifully landscaped grounds, then this isn't someplace I would recommend.
From journal Disney World Vacation
East Hampton, Connecticut
November 1, 2004
The unit was clean but very small. We had a two-bedroom for six, but I wouldn't recommend it for more than four people. There were no closets in the second bedroom and the galley-sized kitchen also housed the washer and dryer, which were in front of the fridge. This was extremely noisy with the layout of the unit. The appliances were ancient. I was surprised by the lack of a screened-in porch-every other Gold Crown Resort we have been to in this area has had one. We were eaten alive by bugs in the evening. The pools were in abundance and nice, but there was a lot of "stuff" floating in them and the chlorine content was STRONG! My kids loved the waterslide. You must have a car to get around this resort, as it is rather large and everything is spaced far apart. They offer a shuttle, but we were never able to catch it. The restaurants were okay. The food was so-so and priced rather high. We preferred to leave the resort for our meals. All in all, the resort was okay, but not a Gold Crown Resort in our book.
From journal Orlando Florida