Americana Resort Spa and Waterpark
- 4 out of 5
- Avg. Member Rating
- 9
- Reviews
the worst
- November 4, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
This was the WORST hotel I have ever stayed in my entire life and I
am requesting a total refund. The hotel looked like nothing on the
internet (have pictures to prove it) and the rooms smelled like garbage we was
given a free upgrade and both of those rooms smell like cigarette smoke and
beer. I wanted a refund at that time but the constomer service rep would not
allow it. I did not want to stay at that Hotel. I spent an hour on the phone
pleading with the rep to give me a refund so that I could go to another hotel
but he would not. I will be reporting this matter to the Better Business
Bureau, if this matter is not resolved. And the hotel has charged my card an
additional charge for nothing and I am trying to have the charges reverse. This
was the 1st and last time I will be using your services. I have always used
other online travel agencies and have always been pleased.
kids loved it
- August 26, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The rooms were nicely appointed and clean. We had a small problem with the AC in our room which the hotel solved by upgrading us to a deluxe suite. The staff was warm and friendly and eager to help us out with what ever problem we had. Our kids loved the waterpark and didn't even care about the rest of the trip as long as they got to play at the waterpark. I would definatly stay there again. I don't think I'll book through travelocity though. Travelocity custumer service leaves alot to be desired
Great Value
- August 22, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This is the best value for your money. I went with my 7 year old daughter and 9 year old son. They played all day! They had a blast. Not as big as some indoor water parks we have been to, but there were no crowds and no waiting and it cost WAY LESS. They had a blast. I definitely will do it again. (note: if you sign up for the hotels updates they will e-mail you on special rates-I got a great deal).
The only bad part is the beds. They were really hard!
My son loved it!
- June 24, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We took my 10 year son to Niagara Falls for his birthday and we rally enjoyed this hotel. It is aboout half the size of Great wolf indoor water park but, it was well staffed with lifeguards and a security monitor for constant supervision from your room. They provided towels and life jackets for the little ones. I would go back.
Best Resort EVER!!
- April 20, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Best experience from start to finish. From the reservation call to check out time. We had so much fun in the waterpark, the kids were so tired that they went straight to bed. My mother came with us a there was lots of space in the room. My Husband and I went down to the restaurant and enjoy a great dinner. Check this place out!! You will have fun!