overcharged
- November 3, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
My wife and I and my daughter and her family stayed here one night. The rooms were clean and comfortable. However, my daughter's room smelled of smoke even though it was listed as non-smoking. Her husband went to the desk to try to change location because they have a 3 year old and a one year old. The desk clerk never rose to speak to them, never looked at them, never offered one consideration. His quote was, "Those rooms are non-smoking; if someone smokes in them that is against the law." We were treated this way only one other time and that was Sicily. Never would we have guessed that this lack of courtesy could occur in Bethesda, Maryland. To add insult, when we checked our credit card account the following evening, we were charged for an extra room. Fortunately, a clerk named "Dan" straightened this out within 24 hours.
Well worth the money
- July 9, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
My wife and I stayed there for only two nights. I would have been happy to stay longer, if time permitted. The hotel was immaculately clean, and the staff were polite, friendly and helpful. And as is stated at the web site, it is only a short subway ride to downtown Washington. The only complaint I had was that it was a little difficult to find. It is in the middle of the city, between many other buildings. I would recommend this hotel to anyone.