Sheraton New York Hotel and Towers

From $ -1 per night

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811 7th Avenue, New York, New York 10019
(212) 581-1000
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User Reviews

Results 1-10of 310 Reviews


Scary receptionist

A traveler

Travelocity.com

I was served in an absurd way at check-in. When I was checking in, I realized I lost the luggage tag. I talk to the receptionist who got involved in our check-in about the lost tag, she yelled at me like 'how do you find your bags without the tag? ...Read more
Ugh

A traveler

Travelocity.com

You get what you pay for but the room was filthy, and while nice, the staff did not do anything while told. left over food tub not clean...on and on but BEDBUGS!

A traveler

Travelocity.com

Cannot park vehicles over a certain height, on your own for parking. Per person fee for using the fitness center.
Starwood Preferred Guests STAY AWAY!!!

A traveler

Travelocity.com

We travel every year to New York thru online travel website. Stay at different hotels each time!! This was the WORST!! I am a Travel Director with a major Tour Company and stay all over the World, usually at Starwood Properties! This property ...Read more
CRAZY HOUSE!!!

A traveler

Travelocity.com

I thought for the price they charged for a night. They should at least have some great customer service! People are rude and have major attitudes when answering questions. Ticket attraction counter does not inform us with important details when ...Read more


Good location, but horrible experience

A traveler

Travelocity.com

We were there for a girls weekend in August 2010. When we arrived we were surprised as to how close the hotel was to Times Square. The location is awesome, but we had a horrible experience. When we got to the room we realized that the AC was not ...Read more
chill

A traveler

Travelocity.com

I would never stay at this hotel and it's "star" rating as indicated on this website is completely inaccurate. We attempted to check in to our "club" room and were sent to another floor. The carpet in the hallway was a pretty good indication of ...Read more
Bed bug bites and terrible customer service

A traveler

Travelocity.com

The room seemed very nice and the bed comfy, but we woke up covered in bed bug bites! By the time we got home mine had turned into welt-like rashes across my stomach and up my arms, and my boyfriend had them on his face! We contacted the Sheraton ...Read more
Horrible experience

A traveler

Travelocity.com

This was the worst hotel stay I have ever had in New York and I am here a mimimum 10 days per month. I arrived in my room to be greeted by the smell of smoke in this ""smoke free"" hotel. After informing the front desk, I was told there was ...Read more
Sheraton Towers New York is a big disappointment!!!

A traveler

Travelocity.com

Travelled to NYC for a NYU graduation. Although the location was good, the room conditions were terrible. I booked 2 rooms. When I arrived, one smelled of mildew and the floor/carpet was wet. The desk clerk did not seem surprised or apologetic when ...Read more