Quality Inn West End

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    $48Recent Rate
  • 8008 W BROAD STREET
    Richmond, Virginia 23294
    804-346-0000
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2 out of 5
Avg. Member Rating
7
Reviews

Great Value for the Price

  • May 13, 2009
  • Rated 4 of 5 by a traveler from Travelocity.com
Sure it's not the EMBASY SUITES, but it was clean and I had plenty of hot water. It took a while becaue we were on the fifth floor. We found the room to be clean, neat, non smelly, quite and overall very nice. Although a new mattress would be nice. Yes I would stay again just see Ms. C that keeps the breakfast from running .... Kudos to T*%Y the "fix it guy".

Disappointed...

  • January 24, 2009
  • Rated 1 of 5 by a traveler from Travelocity.com
The hotel was a Quality Inn, but alas we saw no quality. Our rooms were never cleaned and I had to ask for more toiletries. The beds and pillows were very uncomfortable. It was a reasonably priced hotel that disappointed me from the pictures I was shown on the online travel website site. I will not stay there again.

Water from above, we are sorry.

  • October 28, 2008
  • Rated 2 of 5 by a traveler from Travelocity.com
Second nights stay, awoke to water pouring through ceiling. Gathered luggage and went to checkout. When I explained to the clerk the situation, she simply said, I'm sorry, someone must of have run over their shower. Well, let me tell you, it must of have been some deep and long shower. Then she handed me a receipt that didn't match to my internet receipt, but couldn't explain it either. Finished with me she quickly turned her attention to the next customer to devert attention I suppose. A real stinker you know, and I didn't even get a chance to take a shower.

cold shower

  • February 4, 2008
  • Rated 2 of 5 by a traveler from Travelocity.com
showers did not work - no hot water.

Warning Stay Away, no hot water in rooms!

  • November 11, 2007
  • Rated 1 of 5 by a traveler from Travelocity.com
We stayed there with a group of cheerleaders. I had read warnings of dirt, and mold but the team mom didn't. We arrived at 5 p.m. and the rooms were still being cleaned. The girls were booked on the same floor and the rooms weren't. About 8 p.m parents started complaining because their rooms didn't have hot water. Mine room had hot water but NO heat. They did fix the heat but it took an hour for the maintenance man to come. But little did I know the worst was yet to come. In the morning, I went to take a shower and the bottom of the tub was black with mold. I don't mean mold at the edges, I mean the whole bottom of the tub was solid black. When I check out they refunded half my money and admitted IT was mold on the bottom of my tub. Several parents and children in our group said they had nasal congestion and trouble breathing during the night. After hearing of the mold problem in my room, they concluded there must have been mold in their rooms and that triggered allergies. Do not book this hotel, it is a health hazzard.

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