- Jenn966
- First Reviewer
- Avg. Member Rating
- 10
- Reviews
disgusting
- November 24, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
I recently went to the Quality Inn and Suites with my three children, we literally walked into the hotel room and, just as quickly, we walked out.
First of all, the location was terrible. It was isolated and appeared to be slightly abandoned behind a bunch of buildings. The lobby was musty and small. More like a "motel" which was not quite was we were looking for. It smelled gross and was noticeably dirty.
The room we stayed in was a "suite". Not only did the room stink of smoke but THE SHEETS WERE DIRTY. My son pulled down the top blanket and there was hair all over the sheets, they clearly were not cleaned. There was a burnt pan in the oven. Overall, the place was absolutely digusting. However, the receptionist was very respectful and pleasant about the situation.
We, certainly, will not be returning to the Quality Inn and Suites.
DIRTY, Bad carpet, poor furniture
- June 18, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
My wife hates poor carpeting. Room and the rest of the hotel had dirty, old carpeting. Furniture in suite was also in poor condition. Slight smell but tolerable. Internet connection slow at night. A bit noisy too. Definitely would not stay again.
Suprised
- June 11, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I booked a suite for a weekend in July and I was very suprised by the space and the amenities in the room. The front desk staff was really helpful planning our weekend for us. I will be back soon
VERY DIRTY AND TERRIBLE CUSTOMER SERVICE
- November 19, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
I stayed there for 2 nights with my business partner and one other person. They messed up our reservations. So we had to upgrade to a more expensive room. The kitchen wasn't stocked with cooking utensils. When I called the front desk I was not helped. I went to the front desk and was told we wouldn't be charged due to the 100% money back satisfaction guarantee. That guarantee was also posted right there. They switched rooms for us. The second room was filthy and the sofa bed was bent and broken. Upon check out we were told that was untrue. The woman was very rude about it as well. After talking to the manager he said he would only charge us for one night. I later discovered that my credit card was charged for both nights. The manager and owner both refused to talk to me about the situation. I had to call the corporate complaint line to get this resolved. Not a quality inn.
Very pleasant suprise!
- September 17, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
I enjoyed the very pleasant staff and the big rooms. Free parking, breakfast included, complimentary high speed internet. It is not too far from downtown.
Great hotel.